Random layoffs especially in Q3 2022 despite the vice president doing a whole meeting to tell us that "there are no cost cutting procedures in place" Key account executives and multiple directors were laid off. Many ASE's as well due to "ethics" violations even though management pushed it. This company's sole focus is the exchange rate in the independent channel and that is all the good that is going for them so far. The agent support, customer service support and POS are very far behind compared to the competitors. This is why they lost 12% of their total Independent (small business) transactions in 2022. This is what caused major layoffs. Management is very old school and will not listen to suggestions to improve the agent experience. It is always because of cost despite the company giving massive bonuses to new VPs that don't know what they are doing. Every competitor is taking business away from this company. Also, due to the decline in business, no one made any decent commission. Please do your research and ask current WU agents about their experience before you join the company.
