Western Union reviews

3.5

60% would recommend to a friend

(2,933 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
3.0
May 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Always had a good experience working here, they pay well and have good benefits. As a massive company, they do a good job trying to please the general population

Cons

re-org and layoff heavy. Understand that risk if you accept a role.

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Western Union Response
5y
Thank you for your review. We're thrilled to hear that you had a good experience and that you listed compensation and benefits as pros! We strive to take care of our employees by fostering an inclusive work environment, providing competitive salaries and various benefits. Our organization has been undergoing several changes as we are transforming our business to become better as a company, and we understand that dealing with these changes can be difficult. As our company continues to transform, we appreciate reviews like yours and share comments like this with the appropriate teams to help positively change. As a current employee, we encourage you to continue sharing your feedback by discussing your experience with your manager and answering our monthly WU Listens survey.
2.0
Jan 7, 2021

Catfished

Recommend
CEO approval
Business Outlook

Pros

Benefits and compensation are good, technologies are interesting

Cons

Each role is different, however, when interviewing, I expressed how important a separation of work and life was in determining which company I wanted to work with, going as far as saying it was my number one priority. I was assured hours were close to normal with a Monday through Friday schedule and very occasional work that may exist outside of regular hours. Upon joining the company, which took nearly two unexpected months in normal background checks and red tape where income was lost waiting, it was immediately clear that the expectations of time included major inconsistencies including overnight weekend work, meetings as early as 5 AM and as late as after 11 PM (depending on time zone), often back to back, to account for a worldwide team. Communication is BRUTAL as it is almost completely based on very noisy emails and the dreaded Skype for Business, making collaboration incredibly difficult. Expect access requests for basic functionality in your role to take up to three weeks as you sit and wonder if you actually even get to do your job. Expect incredibly vague definitions of work responsibilities and to generally feel in the dark about expectations. Overall, the job that was described in interviews and the job that truly existed were very different. It would have been quite a bit easier to cut line early upon realizing this mismatch, but the nearly two month process it takes with no income to start working makes it difficult to come to that decision, so figuring out how to make it work is necessary.

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Western Union Response
5y
Thank you for sharing your feedback. We’re glad that you are enjoying our benefits, compensation, and technology. However, we’re sorry to hear about your experience with work-life balance and communication. We strive to provide a variety of tools and technology that encourage more effective communication and help foster a collaborative and inclusive org culture. Alongside this, we do our best to provide avenues for our employees to achieve work-life balance. We take all employee feedback to heart, and we will share your comments with our HR and Talent Acquisition teams to continue influencing positive change in the organization. As a current employee, we also encourage you to discuss your experience with your manager, answer our monthly WUListens survey, or reach out to us confidentially through careers@westernunion.com.
3.0
Mar 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Pay is great, benefits are great. Flex Time Off

Cons

Departments are struggling, recent reorg has left many holes in the business

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Western Union Response
6y
Thank you for leaving a review. We are glad that you acknowledged compensation, benefits, and time off as pros! We’re proud to take care of our employees and their families with our Global Total Rewards program and we believe this is one of the many ways of thanking our people for all their hard work. However, we are disappointed to hear you wouldn’t recommend Western Union. Through our WU Way, we have been changing the way we work to deliver a better customer experience and drive growth for the company. As we continue to transform as an organization, we take feedback from our employees to heart. We provide different avenues for employees to raise their feedback and you may do this through the following methods – talking to your manager, answering our monthly WU Listens surveys, or emailing us confidentially through careers@westernunion.com.
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