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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      60% would recommend to a friend

      (2,936 total reviews)
      avatar

      Devin McGranahan

      54% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      May 30, 2023

      Don’t work here

      Senior business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ball Arena tickets are nice if you can get them. Some of my peers have been wonderful.

      Cons

      1) I felt discriminated against for being a woman. I reported the hostile work environment multiple times and nothing was done. I even went to the senior director and he told me to not go to HR. 2) Get everything in writing always. HR promised me a bonus and merit increase and that never happened. That never happened despite being an above average performer and always having exceptional performance reviews. 3) Get everything in writing. The Sr. Director promised me a bonus and a promotion to make up for HR’s mistake. I tried to get it in writing then he said he never promised me anything. 4) I feel the pay is lousy. 5) I feel the benefits aren’t very good. 6) No room for advancement. 7) I feel the culture and values of the company were not lived.

      avatar
      Western Union Response
      2y
      Thank you for leaving a review and for your 6+ years of working with Western Union. It's disappointing to read about your negative experience as it does not align with the values and behaviors that we champion as a company. Western Union teams operate with integrity at the forefront of everything we do, and we take escalated concerns very seriously. We have a dedicated department called People Relations that is responsible for addressing employee concerns and ensuring a safe and healthy work environment. They are equipped to investigate internal matters thoroughly and take any appropriate action if necessary. We highly encourage employees to help us maintain our positive work environment and report any concerns they encounter through the correct channels. We ensure that all employees have the resources and education needed to report through these channels. External concerns (such as those from former employees) can be reported through the Business Integrity Helpline (https://secure.ethicspoint.com/domain/media/en/gui/52271/index.html). - Shannon Armbrecht, Chief Diversity & Talent Officer
      1.0
      Nov 7, 2022

      Western Union

      Client services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Brand awareness, Western Union has been in business for over 160 years. Higher base pay than competitors but pays lower commission over all. Provides vehicle allowance and cellphone, laptop, printer for your home office.

      Cons

      One trick pony. They are pushing one product which is money transfer and their market share is declining. Competition offers more services to their clients. Lots of managers are unqualified to lead sales teams to success. Very poor management skills, unsupportive and there's a lot of corporate politics. Very toxic work environment. They hired top level management from outside the company that know nothing about the business Western Union is in instead of promoting from within.

      avatar
      Western Union Response
      3y
      Thank you for leaving a review. We are proud to be a company with 170+ years of history, community, people, and innovation! It's great to hear that you enjoyed our benefits during your time with us. However, we are disappointed to read your comments about management and the business. Our global teams are working to continue improving our collaboration, communication, and culture to help maintain the company’s stance as a market leader in cross-border and cross-currency money movement. We strive to provide growth opportunities equally, based on contribution, skills, and experience. Finally, leadership development is an ongoing priority so that our employees feel supported with their work in the company. We take all employee feedback seriously and will look for ways to share yours with the appropriate teams for further consideration. We wish you the best of luck in your next career pursuit.
      2.0
      Jul 12, 2022

      From Bad to Worse

      Marketing leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      A year ago I would have had some pros. Since the new CEO started, this has changed.

      Cons

      It’s going from bad to worse. Old product. Can’t compete in fast marketplace. Too many barriers to innovation. So many good people leaving to better jobs.

      avatar
      Western Union Response
      3y
      Thank you for sharing your experience. Employee feedback is very valuable to us. We understand your concern regarding the future and our recent changes. Western Union has been going through a transformative phase recently as we seek to expand our digital offerings globally and support our technology focus. This will help us maintain the company’s stance as a market leader in cross-border and cross-currency money movement.
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      ReviewsWestern Union reviews

      Glassdoor has 3,797 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.