Western Union reviews

3.5

60% would recommend to a friend

(2,936 total reviews)
avatar

Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jan 4, 2022

WESTERN UNION

Recommend
CEO approval
Business Outlook

Pros

Diverse company, great experience learning and navigating a highly political environment

Cons

Leadership cannot make decisions, HR is horrible, no growth strategies, highly toxic environment, layoffs, no loyalty, company constantly saving cost by hiring abroad which creates issues -you get what you pay for. Poor managers are ruling with no vision, employees are not trained well or developed.

avatar
Western Union Response
3y
Thank you so much for your detailed feedback. We agree that the diversity of our employees globally is one of our strengths as a company! We have been changing how we work to deliver a better customer experience and drive growth for the company. As we continue to transform as an organization, we take feedback from our employees to heart. We wish you continued success with Western Union.
4.0
Dec 30, 2021

So much so right, but not all

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company makes a positive difference in so many communities around the world. Lots of female leadership and global diversity. The benefits are amazing. Lots of medical benefit options that are partially subsidized. 401k match is nice. The DEI groups are great. Some really great talent at all levels.

Cons

The company can’t decide if they want to operate like a utility company or a tech company. Lots of policies, processes and approaches that won’t allow the company to keep up with the labor market shifts and stay competitive in their main locations.

avatar
Western Union Response
4y
Thank you for your review and your three years with us! We’re glad to hear that you appreciate our employee benefits and our diversity in global leadership. We are sorry to hear about your thoughts on leadership at Western Union. We understand that executive leadership has a critical impact on the organization, so we hold our leaders to the highest standards. As we continue to transform as an organization, we will be sharing your feedback with our leaders to impart effective and positive change.
2.0
Sep 4, 2021
Recommend
CEO approval
Business Outlook

Pros

The people below management level were very nice...

Cons

Long On-call ours. They had just failed and needed FDC to rescue them. They split off from FDC and Upper Management failed again!!!

avatar
Western Union Response
4y
First, thank you for being part of our journey for 10+ years! We are pleased that you appreciated working with your colleagues as we strive to foster an inclusive and collaborative work environment here at Western Union. However, we’re disappointed to see that you would not recommend us as an employer. Given our being globally-minded, we continually review key considerations for our jobs and the demand for the roles we need to achieve our business results. We also understand our leaders' impacton our employees across the organization, so we uphold our leaders to the highest standards. Employee feedback is critical to helping us ensure we are influencing positive change in the organization, and we will share comments like yours with the appropriate teams.
Viewing 172 - 174 of 2,936 Reviews

Glassdoor has 3,797 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.