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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      60% would recommend to a friend

      (2,936 total reviews)
      avatar

      Devin McGranahan

      54% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Jul 6, 2021

      Continues to operate in spite of leadership

      Audit director
      Recommend
      CEO approval
      Business Outlook

      Pros

      smart, motivated employees up to director level

      Cons

      executive leadership needs to go. rotating door of high priced consultants provide next gen strategy that doesn't get executed.

      avatar
      Western Union Response
      4y
      First, thank you for 8+ years of dedicated service to Western Union! We are glad you listed compensation and benefits as pros. Our employees give their best in their work, so we show our care and appreciation through our Global Total Rewards program. However, we are disappointed to hear your feedback on leadership as we understand the significant impact on our employees across the organization. As we continue to drive growth for the company, we will share comments like yours with the appropriate teams.
      2.0
      Dec 24, 2020

      Impossible to Move Up

      Senior compliance officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work environment, decent pay

      Cons

      Opportunities for advancement are rare and are given to people outside of the team when they occur. Most recently a managers position was given to another manager located in Mexico even though there are several people on the team who are more than qualified for the job and already located in Denver. The manager in Mexico has readily admitted that she is not familiar with the team and it’s processes and will need help getting up to speed. It is repeatedly shown that going above and beyond is not rewarded. Though everyone tries to put on a happy face, team morale has suffered greatly.

      avatar
      Western Union Response
      5y
      First, thank you for 8+ years of service at Western Union! We're pleased that you cited our work environment and compensation as pros! However, we're disappointed to hear about your experience with career growth and management. We strive to provide career opportunities and promotions equally based on knowledge, skills, and contributions. We appreciate all feedback we receive from our employees, and we will share your thoughts with leaders across the organization.
      4.0
      Jun 16, 2020

      Overall, a Pretty Cool Place to Work

      It project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at the headquarters in Denver, CO. It was a nice, modern work environment. No complaints about salaries and benefits. They had finally started spending money on IT over the last few years I was there. They went from a "keeping the lights on" mentality to "let's get the latest and greatest for our employees."

      Cons

      They've started moving towards a younger demographic there and were doing a lot of reorganizing that left some of the older employees with many years of experience without a job. Some of the hiring decisions made in the last couple of years were suspect at best. There was still some modernization needed in some of their core customer facing systems. Although they are a truly global money transfer business, the competition is getting fiercer and they will need to step things up, especially in the US, to continue to be the front runner.

      avatar
      Western Union Response
      6y
      Thank you for your 10+ years at Western Union! We are happy to see you list a lot of pros, such as work environment, salary, and benefits! We are thankful for all the work our employees do, and so we do our best to take care of them through our Global Total Rewards program. Western Union is currently in the middle of a very transformative time. Following our WU Way, we are changing the way we work to deliver a better customer experience and drive growth for the company. Given our globally-minded nature, we're constantly reviewing key considerations for where our jobs should be located and the demand for the roles we need to continue being a business leader. We take to heart all feedback from current and former employees, and we will share your experience with the appropriate teams as we continue to drive positive change in the company.
      Viewing 175 - 177 of 2,936 Reviews
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      ReviewsWestern Union reviews

      Glassdoor has 3,797 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.