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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      60% would recommend to a friend

      (2,936 total reviews)
      avatar

      Devin McGranahan

      54% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Apr 13, 2020

      Difficult Atmosphere

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great People to work with

      Cons

      Poor Executive Leadership providing no Direction

      avatar
      Western Union Response
      6y
      First, we want to say thank you for your 10+ years of hard work at Western Union! We're glad to hear that you enjoy working with such passionate team members, and we, too, are happy to have them working for us around the world! We strive to create a work environment where employees learn a lot and feel fulfilled with the work they do in the company. However, we're disappointed to hear about your experience with management and that you wouldn't recommend Western Union. We value employee feedback and also understand the impact that management and leadership have on our employees, so we hold ourselves and our leaders to the highest standards of integrity. As we continue to transform as an organization, we will definitely take note of your feedback, and if there is anything else you would like to share with us confidentially, please feel free to reach out to us through careers@westernunion.com.
      3.0
      Feb 6, 2020

      Overall market share is declining

      Senior strategic sourcing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well funded. Money transfer transactions are still very profitable.

      Cons

      Lagging many digital competitors in the space.

      avatar
      Western Union Response
      6y
      Thank you for taking the time to leave a review and we love how you appreciate the importance of moving money for better! This is the purpose behind everything we do in the company. However, we are disappointed to hear that you feel this way about our shareholder value. Our organization is currently in the middle of a very transformative time, changing the way we work to improve the customer experience and drive growth for the company. We understand your concern regarding WU’s future, but we can assure you that our leaders and employees are working together to improve our collaboration, communication, and culture to help maintain the company’s stance as a market leader in cross-border and cross-currency money movement. We appreciate your feedback and will bring it up to the appropriate teams as we work to create positive change in the organization.
      3.0
      Apr 8, 2019

      Interesting Opportunities, Lack of Executive & Management Focus & Alignment to Execute

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Awesome, smart people to work with (usually) - Deepdive into FinTech & Payments (great place to learn) - Cool projects & opportunities - Office & Fringe Benefits (Office Snacks, Happy Hours, Commuter & HSA Seed, Student Loan Repayment Assistance, etc) - SF Office has a solid culture of getting things done and pushing to provide customer value - Generous serverance package & PTO policy - Reasonable Work/Life Balance - Reasonable compensation, but not thorough market pricing censusing for Bay Area

      Cons

      - Executive power grabs & lack of focus (i.e. teams will work on the same things) - Loudest person/team usually wins resources - No equity packages to all employees - SF office culture undulated with org changes; lots of org changes (and then power grabs) - Culture of 'lifers' in some areas, as well as occasional information/talent hoarding - Few Company Holidays - Underwhelming Talent Development Processes - Missed opportunities to do really cool work; market is quite niche, but cross-selling opportunities are high (but not prioritized)

      avatar
      Western Union Response
      7y
      Thank you for making time to leave a review. Although we are pleased to see so many pros listed, we are very disappointed to hear you wouldn’t recommend WU. We take all employee feedback seriously and assure you that we care about each and every individual on our team. Given we are globally-minded, we’re constantly reviewing key considerations for where our jobs should be located and the demand for the roles we need to achieve our business results. As our organization continues to change for the better, we will share comments like yours to help influence positive change.
      Viewing 178 - 180 of 2,936 Reviews
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      Glassdoor has 3,797 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.