Western Union reviews

3.4

56% would recommend to a friend

(2,932 total reviews)
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Devin McGranahan

49% approve of CEO

48% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,932 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Sep 24, 2019
Recommend
CEO approval
Business Outlook

Pros

All I can say here is benefits

Cons

The company does large restructuring often while you sit back and watch millions of dollars invested in 'projects' that go nowhere. You might work on a project for 6 months just to be told that it is no longer needed but it is okay because that is just part of being 'lean'. It often feels like you're in a middle school lunchroom with cliques. If you get in right with the right crowd, you can coast with incompetence or lack of qualification for a long time. Middle management is in over their heads, and it shows. Benefits are good, absolutely not worth the pain of working at this company. I will be shocked if the company exists as it does today in 10 years. As it operates today, this company will be drowning under their competition soon.

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Western Union Response
6y
Thank you for your 5+ years with WU. We’re happy to see you list benefits as a pro. We aim to provide our global benefits because our teams work hard and should have the support and resources they need to come to work as their best selves! We are disappointed to learn about your experience. As we announced WU’s new strategy and operating model during our second quarter earnings, part of this means we must make difficult decisions regarding our investments to ensure the continued success of the business. We also want each employee to have the tools and resources they need to help them manage through the change, both personally and professionally. As we continue to help influence positive change across our organization, we will share your comments with the appropriate teams.
1.0
Feb 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, generous time off, managers that never talk to you

Cons

From the director to the managers, once you start your first day you'll notice that there is a clique environment and if you don't fit in right away, good luck for the rest of your tenure. There are so many managers in Compliance there is a lot of meetings with no production as everyone has a differing opinion. Looking at prior reviews you can tell that there is culture at the WU Compliance department that is not healthy and therefore they have a hard time finding and retaining talent. Hear often times that they give new employees higher salaries than loyal employees that have stayed and been promoted with the company. Definitely not a company to work for!

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Western Union Response
7y
We are sorry to hear of your experience on our team in Denver. We value the hard work and dedication of each member on our team. We strive to create workplaces around the globe where employees are encouraged to help promote positive change and share their concerns. We take this feedback to heart and will share your comments with the appropriate teams.
1.0
May 30, 2017

RUN AWAY

Recommend
CEO approval
Business Outlook

Pros

15 days PTO. Some okay perks.

Cons

Wow. Not sure how to capture how toxic this place is. Very few managers I encounter have any expertise in the work their people do, nor does there seem to be a willingness on their part to learn what their people do. What I have experienced most often is ladder climbing and an elitist attitude from anyone with a management title. Management sits all around our team and NEVER speaks to any of us. It would be interesting to know the ratio of regular staff to managers and up--seems quite top heavy. In my department (and it looks like the division), it's all about how to make yourself look good. I have seen evidence of speaking truth to power gets you fired - as in gone the next day. Almost everyone on my team is beaten down, even though they are highly skilled and self motivated. If you were to take management away, the team could fix 70% of issues within 3 months or less. Do not come here unless you can accept micromanagement, distrust, not being listened to, and no chance of ever being empowered.

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Western Union Response
9y
Hello, we appreciate your time sharing your feedback. Western Union is very interested in continuing to drive down bureaucracy wherever there is opportunity. Our leadership development programs (e.g. WU Lead and Leadership in Action) have received positive reception and we hope to continue to reduce the number of negative experiences people have with their management/leadership. We take your feedback seriously and would like to address them. To schedule some time to talk to someone in-person, confidentially, please email: careers@westernunion.com.
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