Western Union reviews

3.4

56% would recommend to a friend

(2,932 total reviews)
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Devin McGranahan

49% approve of CEO

48% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,932 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Mar 16, 2017

Exercise Caution.

Recommend
CEO approval
Business Outlook

Pros

The opportunity to work with international colleagues while based in Colorado. Stock throws off a routine dividend if you're equity eligible.

Cons

Year over year headcount reductions to manage to budget. No leadership focus or long term strategic plan. This is the definition of putting lipstick on a pig. Don't be fooled, perception is king here with little substance. There hasn't been a Chief of HR for almost a year, if that doesn't say something about their commitment to people, an 80% pay out on bonuses, when the streets expectations were met, should.

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Western Union Response
9y
Thanks for your review! Working with colleagues in over 50 countries globally is definitely a valuable experience. Western Union (WU) is expanding its digital offerings globally, and the organizational structure has shifted in order to support this technology focus. Our Chief Human Resources Officer (CHRO) is still in his role, and has been asked to also lead a key initiative for the company, helping to drive our long-term growth strategy. We will continue to seek the voice of our customers (internal and external). Please don’t hesitate to share specific suggestions. Thanks for being a part of WU!
4.0
Dec 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Very strong purpose (the mission is fantastic) and a fantastic workforce (literally working with people from around the world). You would be hard pressed to find a more global company & experiences. Really like the recent strategic direction & initiatives! It's an exciting time to be at WU!

Cons

Now stick with the strategic direction and initiatives! Management has been slow to innovate and pull the trigger on moves that look promising. We need to be less risk adverse and more aggressive.

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Western Union Response
10y
Thanks! We love the very global nature of working at WU. Appreciate the input on "staying the course" in terms of strategy. We are constantly balancing risk and opportunity, and are excited about some of the ground-breaking FinTech offerings we've rolled out recently, such as WU Connect and WU EDGE.
1.0
Mar 4, 2025
Recommend
CEO approval
Business Outlook

Pros

None. Not worth the stress.

Cons

Run as far away as possible. They will suck you dry and grind you down to a nub. You have been warned. No promotion opportunities. Western Union Hired a New CIO, CTO and all they have done is let employees go and hired their own friends. Directors, Managers, VP positions will never be advertised and will be filled with friends of the CIO or CTO all the while never been advertised internally. The CIO and CTO brought in "consultants" and then suddenly, tadaaaaah, they get promoted to a Sr Manager, Director or VP into unadvertised position. Clearly Ryan and Ben do want to hire from within. It shows. Run away. For the Ratings below Career Opportunities - if I could give 0 stars I would. Non Existent. Non advertised leadership positions are given to friends of the CTO or CIO Compensations & Benefits - No Raises for Director and above for years Culture & Values - 2 stars Diversity & Inclusion - 2 stars Senior Management - if I could give 0 stars I would Work / Life Balance - if I could give 0 stars I would. All been forced to return to office and swipe in and out of the office. You go on the naughty list if you breach policy. Its a joke.

Viewing 19 - 21 of 2,932 Reviews

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