Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      56% would recommend to a friend

      (2,932 total reviews)
      avatar

      Devin McGranahan

      49% approve of CEO

      48% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Senior management

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,932 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      May 22, 2019

      Honest review, keep searching for something else

      Operations - sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are above average. 401k, immediately vested and 5% match, generous PTO (but hard to use), multiple choices for healthcare insurance and includes dental and vision.

      Cons

      This is a dying company that is no longer viable in the industry it once dominated. There are serious issues with code of conduct within the US regions. Frightening stories and it appears senior leaders are ok with this management style. Toxic is a word that is used to describe the work environment. There is zero work/life balance due to the strategically created sense of fear that you will be fired if you are not always available. The standard the US operations and sales team is held to compared to the support staff is both frightening and comical. The support in Costa Rica, Mexico, Philippines and third party vendors is dismal. The impact of the high turn over, lack of training and knowledge of US operations makes it impossible for sales success. This is not a company you will feel valued, respected or should be thinking long term.

      avatar
      Western Union Response
      7y
      We want to say thank you for over 10 years of dedication and hard work at WU! We are happy to see you list many benefits as pros. We are disappointed to hear of your experience and we take these matters very seriously. At WU, we strive to ensure that our employees find a healthy work-life balance, as well as seek and receive the training they need in order to be successful.
      1.0
      Feb 20, 2018

      Poor at compensation, diversity and growth opportunities

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance and work from home opportunities

      Cons

      Promotion from within is very limited; compensation improvements within same position do not exist; bonuses rarely paid in full; diversity in SF office product and engineering specifically are basically for H1Bs only....pretty sad. Also, non performers are allowed to keep their job.

      avatar
      Western Union Response
      7y
      We're sorry to see that you've had a negative experience. We strive to provide opportunity based on knowledge, skills, ability, and contributions. In regards to your feedback on diversity, we're proud to say that our diverse team is a big part of our corporate identity at WU. We will keep your comments in mind moving forward.
      1.0
      Jul 11, 2017

      Get ready for the layoffs -- all jobs moving to Pune India

      Senior project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      No accountability as senior mgmt doesn't have a clue what actually happens. Come and go as you want, work from home as you wait for your job to be eliminated as all jobs are moving to the new office in Pune India

      Cons

      Knowing your job will be eliminated eventually , today 82% of all IT workers are TATA contractors in India, hard to get any work done as the outsourcing companies control everything

      avatar
      Western Union Response
      8y
      Hello, we appreciate you taking the time to share your concerns. As Western Union continues to focus on technology, we are implementing a new location that will enable us to align our presence to support future capabilities and foster relationships where we are co-located with business partners. We will continue to utilize our Englewood office as a key location for IT and other roles and it will continue to be our corporate Headquarters. We take your feedback seriously and would like to address them. To schedule some time to talk to someone in-person, confidentially, please email: careers@westernunion.com.
      Viewing 22 - 24 of 2,932 Reviews
      Related searches: Western Union jobs | Western Union salaries | Western Union benefits | Western Union interviews
      ReviewsWestern Union reviews

      Glassdoor has 3,790 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.