Does Western Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Western Union. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Western Union?

60% of Western Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Western Union 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Western Union?

Manager (86) , Associate (70) , Senior Associate (58) , Director (56) , Analyst (47) , Teller (37) , Consultor De Atendimento (31) , Senior Manager (31) , Vice President (31) , Cajero (29) , Compliance Officer (27) , Senior Software Engineer (27) , Business Development Manager (26) , Product Manager (26) , Associate Manager (25)

What are the pros of working at Western Union according to real employee reviews?

"The benefits are good and the gift matching when giving to charities is wonderful." ((in 204 reviews)); "good work life balance as its 3 days in office and 2 WFH" ((in 195 reviews)); "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" ((in 174 reviews)); "Good salary and esxpections of work" ((in 138 reviews)); "Good environment and culture" ((in 126 reviews))

What are the cons of working at Western Union according to real employee reviews?

"Constant layoffs based on quarterly results and without any serious long term planning affecting employees' morale." ((in 89 reviews)); "Poor Leadership and path on the direction for the future" ((in 78 reviews)); "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." ((in 62 reviews)); "Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one" ((in 36 reviews)); "poor communication and oversight of issues" ((in 21 reviews))

What are employees saying about Western Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Western Union layoffs and their outlook for job security at Western Union in 2026.

What are the top reviewed Western Union locations?

Denver , Englewood , San Francisco , New York , Montvale , Washington , Miami , Los Angeles , Dallas , Sunrise , Omaha , Austin , Houston , Chicago , San Jose , Aurora , Saint Louis , Phoenix , San Antonio , Atlanta , Bridgeton , Charlotte , Denver City , Las Vegas , Portland , Jersey City , Newark , Salt Lake City , Bolingbrook , Virginia Beach

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Western Union

Western Union reviews

3.5

60% would recommend to a friend

(2,936 total reviews)

Devin McGranahan

54% approve of CEO

51% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

May 8, 2025

Avoid at all costs!

Hr professional

Recommend

CEO approval

Business Outlook

Pros

Nice office location and nice offices.

Cons

The business lacks a strategy and HR seems to be the naughty step child of the CEO - we cannot do anything right.

4.0

May 7, 2025

Leadership Communication Makes All the Difference

Vice president

Recommend

CEO approval

Business Outlook

Pros

My experience at Western Union was shaped largely by the leadership culture—specifically, how well executive team (ET) members communicate with each other and cascaded that clarity down through the organization. When your ET member is aligned, collaborative, and communicative, the work environment feels focused and energized. Information flows better, cross-functional relationships are smoother, and priorities are easier to execute. I have the good fortune of working under a strong ET leader who models this, and it made all the difference in my engagement and ability to contribute meaningfully.

Cons

The experience isn’t always consistent across teams, and communication gaps at the top can ripple down quickly. If the company can continue strengthening leadership alignment and transparency, it will go a long way toward improving the overall employee experience.

3.0

May 6, 2025

Overall experience

Strategy and transactions

Recommend

CEO approval

Business Outlook

Pros

Good working environment, good atmosphere

Cons

Rotational and overnight shifts are ruining your sleep habits

Viewing 238 - 240 of 2,936 Reviews

Jobs at Western Union

Retail Sales and Customer Service Associate

Retail Sales and Customer Service Associate in Dallas, TX at Buckner Blvd

Regional Sales Support

Retail Sales and Customer Service Associate in Phoenix