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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      59% would recommend to a friend

      (2,941 total reviews)
      avatar

      Devin McGranahan

      54% approve of CEO

      52% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.4

      Culture & values

      3.3

      Work/Life balance

      3.2

      Senior management

      3.2

      Career opportunities

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      May 6, 2016

      Sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big multinational with good salary and benefits

      Cons

      Extremely bad management style, communication and lack of professional respect to the people

      3.0
      May 5, 2016

      Good company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dynamic management team and competent staff.

      Cons

      Continues to be a difficult culture. Very competitive.

      avatar
      Western Union Response
      10y
      Thanks for your input. As you alluded to, we know that one of the things people like most about working for WU is the caliber of people you get to work with on a global scale. There is always room for improvement to the culture, and there are likely extremes of "micro-culture" within the context of the "macro-culture." We are proud of the positive strides made recently to reinforce a customer-centric mindset throughout the company. That said, we agree with you that in our pursuit for continual improvement, it's important to not only recognize WHAT people achieve, but also HOW they do it.
      3.0
      May 5, 2016

      Negatives of a big company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Because of its size, there always seem to be job opportunities. WUBS provides decent benefits, including a generous PTO package. They pay lip-service to many of the qualities one might look for in a company (though it's harder to say if they deliver). If you work in sales then WUBS may be able to provide a great opportunity because it's difficult to offshore these positions and they need them all over the country to maintain and build a customer base.

      Cons

      They don't seem to have a consistent direction. They're always in the process of building new products or re-branding, but before reaching their stated goals, the direction changes. Despite the size of the company, it's difficult to move-up internally, however lateral movement is generally an option. They seem to do most of their management hiring externally, and are in the process of offshoring much of their operations and technical support.

      Viewing 2494 - 2496 of 2,941 Reviews
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      Glassdoor has 3,803 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.