Does Western Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Western Union. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Western Union?

59% of Western Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Western Union 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Western Union?

Manager (86) , Associate (70) , Senior Associate (58) , Director (56) , Analyst (47) , Teller (37) , Consultor De Atendimento (31) , Senior Manager (31) , Vice President (31) , Cajero (29) , Compliance Officer (27) , Senior Software Engineer (27) , Business Development Manager (26) , Product Manager (26) , Associate Manager (25)

What are the pros of working at Western Union according to real employee reviews?

"Good benefits and you should improve your English skill." ((in 203 reviews)); "good work life balance as its 3 days in office and 2 WFH" ((in 198 reviews)); "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" ((in 166 reviews)); "Good environment and culture" ((in 124 reviews)); "Pay is good and competitive" ((in 109 reviews))

What are the cons of working at Western Union according to real employee reviews?

"Constant layoffs and" ((in 83 reviews)); "Poor Leadership and path on the direction for the future" ((in 73 reviews)); "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." ((in 59 reviews)); "Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one" ((in 33 reviews)); "poor communication and oversight of issues" ((in 22 reviews))

What are employees saying about Western Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Western Union layoffs and their outlook for job security at Western Union in 2026.

What are the top reviewed Western Union locations?

Denver , Englewood , San Francisco , New York , Montvale , Washington , Miami , Los Angeles , Dallas , Sunrise , Omaha , Austin , Houston , Chicago , San Jose , Aurora , Saint Louis , Phoenix , San Antonio , Atlanta , Bridgeton , Charlotte , Denver City , Las Vegas , Portland , Jersey City , Newark , Salt Lake City , Bolingbrook , Virginia Beach

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Western Union

Western Union reviews

3.5

59% would recommend to a friend

(2,938 total reviews)

Devin McGranahan

54% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Oct 14, 2019

Customer service Associate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

We have to do gd customer service

Cons

We had to learned gd customer service

Western Union Response

We want to acknowledge your 10+ years at WU and thank you for your dedication to the organization. We appreciate you taking the time to leave a review about your experience.

4.0

Sep 25, 2019

Good company with lots of benefits

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Work life balance Work from home Good work culture Great infrastructure Medical policy extended to the parents Insurance policy Cab Opportunity to work with new technologies Annual bash at Connrad hotel Quarterly parties Bravo points

Cons

For promotion need to apply new job available in western union. Work culture in compliance group is disasters as some L associate manager not support developers.

Western Union Response

Thank you for leaving a review. We're happy to see you list the many pros of working at WU! We understand your frustration when it comes to possible promotions. We recommend that you have ongoing discussions with your manager. If you would also like to connect with us, please email careers@westernunion.com and anything you share will be confidential.

3.0

Sep 25, 2019

Relationship Manager Role

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Good verticals, comms, travel and car allowance

Cons

lack of management direction and not enough guidance.

Western Union Response

Thank you for taking the time to write a review about your experience. We’re glad to see you recognize some of the benefits of working at WU. Our management teams are dedicated to transforming our company for the better…for the benefit of everyone, customer and employees alike. We believe every person in our community deserves to be treated with uncompromising trust and respect and we are working toward that goal every day. We take to heart all feedback that current and former employees share and we will be sure to share it with the appropriate teams in order to continue positive change at WU.

Viewing 2635 - 2637 of 2,938 Reviews

Jobs at Western Union

Manager, T&E and Accounts Payable

Product Manager, Compliance Systems & Analytics

Retail Sales and Customer Service Associate in Phoenix

Part-Time Retail Sales and Customer Service Associate in Miami, FL