Western Union reviews

3.5

60% would recommend to a friend

(2,933 total reviews)
avatar

Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Sep 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Pretty accessible as the office is in CBD area. Have dental and medical benefits including spouse and children.

Cons

Limited career progression - unless you are good at increasing your visibility with the boss or echoing after the management. Simply just say yes to what they say! Feedback are not genuinely welcomed even though they ask you for it. Poor resource planning - in some departments, redundant roles are created whereas headcount is not given to areas which truly require it. Reason given is often headcount freeze. Resulting in an imbalance work environment. If you are working or applying to be a support staff, practically you can forget about bonus. The word BONUS is not in their dictionary. If you are in the front line like sales or dealing, at least you are compensated with commission or incentives. KPI of each department are also not aligned across the company, causing internal conflicts and lack of teamwork. Too much unnecessary paperwork/admin, customer-facing staff are bogged down. They can't spend enough time talking and serving your customers. Too high turnover of staff that we lose track of the names as there are too many new faces. Between colleagues, there is also no real rapport built.

1.0
Sep 21, 2014

I guess it depends on your department

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO that's it. Don't believe the BS with the bonus, .

Cons

Did I mention the bonus that they try to inculde as your salary? You get a percent of the bonus even if you do great you are going to get a meets on your review and then you lose 20% of your bonus because you didn't get the max review, which is IMPOSSIBLE. Go somewhere that pays you and forget this bonus. The company has to meet all it's targets as well. If everything goes well count on half of what they tell you, that is then taxed at 50%. Get that in your salary somewhere elseTheir benefits are expensive for a family. Everyone that loves them must be single. I am paying over $350 more PER MONTH then my previous company on top of crazy expensive meds. They do nothing for disease management so most companies give you a break and charege nothing for diabetes etc meds this company makes you pay the full mediciation cost. Management in my department is negative, no matter how well you do, how many rewards you receive it will be met with a you still need to do x There are a ton of men from India working in the department (Go-TECH) that are forming a club one......Reverse racism in the PMO.

Viewing 2701 - 2703 of 2,933 Reviews

Glassdoor has 3,794 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.