Western Union reviews

3.5

59% would recommend to a friend

(2,941 total reviews)
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Devin McGranahan

54% approve of CEO

52% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jun 7, 2014
Recommend
CEO approval
Business Outlook

Pros

You'll learn a ton especially if you're willing to put the time and effort into getting the info. There's so much to learn. You can work from home from time to time. Decent work/life balance if you allow it and don't let the job take over your life. Good people scattered throughout. Company events.

Cons

TONS of pointless and useless meetings. Everyone wants to find out why the light bulb blew out but no one wants to change it. WU corporate sees this place as an after thought, the only time they come by is to tell people how good other divisions of WU are doing and other pointless meetings. New people can struggle a bit, more so than most jobs. So many bosses. Barely any room for growth because people who are here stay for years and years. They've outsourced a large amount of jobs, effectively narrowing down their US staff for Speedpay to a fraction of what it once was a few years back. Only a few groups remain intact, the rest is foreign outsource teams. While this is something that saves the company money, it is a shame that one of the most iconic American companies has resorted to this. They also didn't try to reassign roles for the people who got laid off, very bad form. I fear that the rest of Speedpay will soon be outsourced until the NY teams are completely eliminated. Such a shame, this was a great company.

2.0
Jun 5, 2014

OK

Recommend
CEO approval
Business Outlook

Pros

Good benefits, salaries are competitive

Cons

Very political, quite a few dishonest / selfish individuals. Culture has turned toxic over the past few years.

2.0
Jan 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits, good technology, a good amount of challenges, new products and services being developed on a regular basis, recognizable brand.

Cons

Poor leadership, unengaged HR, poor culture, lack of focus, constant downsizing, mediocre products and services, shrinking market share, reactive management, poor communication.

Viewing 271 - 273 of 2,941 Reviews

Glassdoor has 3,803 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.