Western Union reviews

3.5

60% would recommend to a friend

(2,934 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Jan 25, 2017

Specialist

Recommend
CEO approval
Business Outlook

Pros

Good health insurance package, for some people there were possibilities to go higher, competitive salary.

Cons

Unprofessional management, employees were not appreciated in that role. Salaries were not increased after two years, only for maybe 5% of people; night shifts and schedules announced really late, you cannot plan your personal life.

5.0
Jan 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Its a great collaborative and diverse culture. Great management and a support function, where teamwork is encouraged and promoted. I have all the resources and tools required for me to successfully carry out my role. The newly refurbished office is modern and creative. Its great to be apart of the biggest money transfer business in the world, and being at the forefront of an innovative organisation that is changing the way money is moved.

Cons

I feel some processes are over complicated.

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Western Union Response
9y
Thanks for the positive review and we appreciate your feedback!
5.0
Jan 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Bonus, Flexible hours, wonderful colleagues, helpful and supporting

Cons

Long hours, manual processes, pressure

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Western Union Response
9y
Thanks for taking the time to leave a review. You're spot on regarding the importance of leaders spending time on the "front lines" to fully understand the employee/customer experience. Please reach out to your local HR rep with suggestions that you feel may help improve the feedback loop in your department. We've found, more often than not, that the key to successful change is through "top-down" AND "bottom-up" initiatives, not just one or the other. Looking forward to working with you!
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