Windy City Call Center reviews

We regret to hear that your experience with our team was not favorable. However, we strive to create a work environment that is collaborative, informative and positive. Our training week is five days. However, our trainers spend a considerable amount of time providing practice opportunity. In fact, all of our agents are provided a nesting week following training that allows them to practice the position and receive one on one coaching from our team. Per our contract with our schools, there are strict educational guidelines when recruiting students for colleges. This limits our ability to pay a bonus on generating leads for colleges. However, we do pay bonuses for quality, schedule adherence , employee referrals and additional training opportunities. These bonuses allow us to celebrate the hard work of our most talented staff, and many of our team members who meet and exceed company goals have benefited from this bonus structure. As with any industry that are certain regulations that must be followed. TCPA is one of those items. This is a federal mandate that governs how we handle our prospective students when discussing school opportunities. By law, we must get explicit permission to send their information to colleges. Omitting this step will result in thousands of dollars in fines from the U.S. government. We explain this in detail to all employees, and never input a step into the process to simply frustrate staff. As for pay, we continue to look for ways to meet the needs of our employees. We acknowledge that our employees are paid twice a month on the 15th and the last day of the month. This is not uncommon from other employers. We explain this in detail to our new hires so that may prepare and budget for a twice a month payroll schedule. Finally, we do want to end with saying we have staff members that have worked for our company since we opened 10 years ago. We are proud of this and continue to have employees who have remained with us for years. We recognize that there are some who will not find that this job is a good fit, but we want to stress we are a thriving company, with an exceptional workforce and we continue to grow. Though we know that there will be some who do not quite like the rules or policies, we continue to hear from our staff their gratitude and appreciation for working with our team. We encourage you to contact us if you would like to discuss your specific employment history. We may be able to help clarify areas you may have questions about.