There are so many cons.
First, as some have remarked, this IS a telemarketing position. They do not tell you that in either the job postings or the interview. In February of 2014, a message was posted here saying that they would be more transparent in terms of the advertising of the position, yet, in reading current job postings (this was written in February 2015) for the company, nothing has changed. I will be honest, had I known out front that this was a telemarketing position, I would not have taken the job.
The nature in the way they handle who is called is deceptive.The vast majority of the people called (over 90%) did not request the information. What happens is that the websites where the information comes from, the individuals are deceived, because in order to apply for a job on these sites they MUST submit information requesting information from colleges. To be honest, it is fraud. Which is ironic because the company has a fraud policy in place where some inadvertent items can be construed as fraud. So a company that commits fraud frowns on fraud being committed against them. Interesting, huh?
There is paid time off, but as someone said previously, it is accrued in such a manner that it takes an entire calendar year to take full advantage of it.
Training is incomplete and you are penalized for things they did not teach/explain in training. Training used to only be 2 days, now it is 4, however, even with that, they do not truly give a full picture of the job process.
One of the reasons the people Windy City calls are so annoyed is because of the number of times they are attempted to be contacted. In most cases, an individual may be called up to 4 times in a single day, and this will go on for approximately 3 weeks, before they are removed from the system for a couple of months and then put back. A lot of people contacted don't care why we are calling, just frustrated because they are called so much.
The claims of opportunities for advancement are overblown. There are none. The last promotion was done in December of 2013.
There is an air of desperation at Windy City right now. While they are getting some new and different clients, they are treating them the same as the other clients with the same results. Reps are essentially penalized because the company is not providing the proper tools for the employees to succeed. The company says they are open to suggestions, but if it does not fall within the previously understand call center/telemarketing parameters, they are rejected or ignored. Sometimes being here is like being on a sinking ship and the crew is in denial about the fact that the ship is indeed sinking.
Sadly, I give this company another 2-3 years of being in business.
