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      Workhuman

      Engaged Employer

      Workhuman reviews

      2.8

      41% would recommend to a friend

      (438 total reviews)
      avatar

      Eric Mosley

      43% approve of CEO

      32% positive business outlook

      Ratings by category

      3.1

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Diversity & inclusion

      2.8

      Culture & values

      2.4

      Career opportunities

      2.3

      Senior management

      Workhuman has an employee rating of 2.8 out of 5 stars, based on 438 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Workhuman employee rating is 23% below average for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      438 reviews
      1.0
      Feb 17, 2023

      Gone downhill

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Award system but manager now cuts/rejects awards so its not really a pro anymore -Gym -Free lunches / snacks -Healthcare

      Cons

      -Stress of the workload, understaffed -Bad management -It doesnt matter how good a company is, if you have a bad manager it makes you dislike the place regardless -Awards being rejected - Making everybody come to the office most days. -no work life home life balance -Telling employees to work over their working hours because so understaffed -if you have a family to go home to or a life outside of work this is not the company for you, you'll feel penalised for leaving the office at the time on your contracted hours.

      avatar
      Workhuman Response
      3y
      It’s disappointing to read your comments about how you view your experience here. As you have been with the team for a long time you will most likely be aware that we have recently, like most other businesses, moved forward with our ways of working policy. If your department or role (and your established contracted working arrangement) has a mandate for a particular way of working (fulltime, hybrid, remote) then we appreciate this will be a change in how you have experienced work over the last few years, while the offices were closed. Many of our employees are parents, others have commitments in their personal lives and as a business we support flexibility to ensure work/life balances are maintained. This is reflected in our recognition as a great place to work for women and our active Parents @ Workhuman ERG. I you feel the above doesn’t reflect your working experience I have an open-door policy, and invite you, and any other employees, to discuss your feedback with me directly, as that is the best way to be heard and to address your concerns directly and in confidence. Thanks for the feedback.
      3.0
      Feb 13, 2022

      Company is ok, but CS is not a part of it

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The awards program - Great people in the team - Health and dental insurance

      Cons

      Because CS works in shifts, agents don't get to participate in basically anything that the rest of the company does, as well as going to events or attending Comms meetings. Agents have absolutely zero voice, there's no channel to provide feedback on management at all, higher level management has never taken the time to speak with the agents to check how things are going, if we needed anything, or if we had suggestions to improve CS life.... nothing. Really good agents working there for 2+ years without ever being promoted; no career progression at all and they would rather hire Team Leaders externally basically every single time, than promoting more tenured agents internally who showed interest. Flexibility was extremely limited as well, it was 'you have to work under our flexibility terms', but not providing an actual hybrid choice other than what they imposed. Turnover levels are ridiculous, people don't stay too long when they realize that they don't really get what is sold to them during the interviews. Agents who work an 8h shift only have a 30-min break throughout the entire day. Customer Service didn't receive any additional money to buy home office supplies, other than being sent 1 extra monitor. If we wanted to buy a desk, or anything else to provide a better WFH environment, we had to buy with our money. There's a lot of 'toxic positivity' as well, where people have to be constantly happy and smiling, even though the entire team is swamped with work, and any attitude that shows otherwise (such as complaining, or stating facts) will be highly frowned upon.

      avatar
      Workhuman Response
      4y
      Thank you for your feedback, we are always grateful when our employees, both past and present, take the time to share feedback on the improvement items they would like to see, as it demonstrates their belief and confidence in our intention to do the right thing and our willingness to respond and improve. Our customer service team operates on a 24/7 basis to provide a high standard of support for our customers and I understand that some of your comments reflect the demands of this. We are also emerging from our busiest season ever in which we were able to support all of our customers at this difficult Global time, thank you for your part in that. The employee experience is important to us and we continue to identify and tackle opportunities that exist to adapt and improve our culture, particularly as we try and design new ways of working that reflect the environment we have today. I would welcome the opportunity to hear more in person, and ask that you consider reaching out to me directly and in confidence.
      Viewing 226 - 228 of 438 Reviews
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      Glassdoor has 463 Workhuman reviews submitted anonymously by Workhuman employees. Read employee reviews and ratings on Glassdoor to decide if Workhuman is right for you.