Pros
Decent pay, good for recent graduates seeking experience.. short term.
Cons
I worked there for only four months and could not take it any longer. They offer NO SICK DAYS for a stressful position but you only find that out during your orientation. Managers are poorly trained, they will lie on you to protect themselves and are not supportive. You work 8 1/2 to 10 1/2 hour shifts with only a 30min break. Your shift is timed for every moment you work, answering stressful calls, sitting in one position. If a caller or company complains about how u handle a call, Workplace Options will write you up... even if you were never changed or made aware. The process for handling calls, changes almost every day! They make the most simple process very very complicated. They only communicate changes via emails and there are hundreds of emails daily but you are supposed to read them all while being timed and measured for the amount of calls that you take! The place functions like a counseling workhouse... most of the staff is miserable. There is also some racism, while they support alternative lifestyles they have refused to hire black males and offered new white hires better positions, shifts and opportunities.
