World Wide Technology reviews

Thank you for the constructive feedback. I really think the BPI (Business Process Innovation) initiative will help with some of these concerns once it's fully implemented. I appreciate you sharing this.

Thank you so much for your feedback, and we’re glad to see you have been having positive experiences with us. Much of what you describe sounds like our Application Services team-based custom software division, so these answers will assume that’s where you work. Many of the issues you’ve brought up are explained by your title: “Things are changing.” The success we’ve had at Application Services in the past and our integration with the market recognition of WWT since the acquisition of Asynchrony have brought significant growth to our group. Growth means opportunity and new challenges, but it also necessarily means change. We have seen more diverse and larger scale projects than we traditionally had in the past. The more we grow and take on new complex situations, the more clarity we need to provide to each other to help us make sure we’re working effectively. Sometimes this clarity comes in the form of new roles, so that we can make sure the job is getting done without gaps or surprises. You mentioned story planning and writing; we’ve actually received a lot of very positive comments from customers and team members from the new roles (Agile Business Analyst and Product Owner) that we’ve created recently to make sure these activities are being done well. This clarity can also mean new leadership positions, so that we know all the aspects of what makes us successful as an organization are getting done. These kinds of changes are only negative if they limit our employees from being successful and motivated in their work. We truly believe that it’s possible to implement them in a way that keeps engagement at a high level, and that is our goal. WWT provides a structure for leadership that guides leaders to coach rather than micromanage, to face reality and continuously improve, and to listen and be held accountable by the people around them. We are constantly checking in with our employees (in the form of surveys, feedback, and town halls) to make sure we’re dealing with issues. There will always be ways to get better, but we believe that the basics of our culture are sound, and that we continue to focus on our mission of being “a profitable growth company that is a great place to work.” As we encounter new problems and work to solve them, there will be some bumps along the way. We may occasionally have to put in some extra time or do something that is frustrating or annoying more than once. Our customers come to us because they don’t have everything figured out, so we will always run into rough waters from time to time. We would ask you to keep looking at the big picture, challenging your leadership, and escalating problems so that we can keep improving. Hold us accountable to our mission and work with us to make things better; your VP, Nate McKie, would be happy to talk to you personally if you’re willing to share your concerns in person. If we’re all working together and everyone’s voice is being heard, we should be able to overcome any challenge.