Wren Kitchens reviews

I think wren conduct themselves terribly, let me tell you off the bat you are not a kitchen designer... Despite what may have been told at your interview unless you have experience in the trade your training you get given is how to greet customers on a green carpet they place at the front of the show room where you will stand for hours greeting people walking in the door! That's your two week training learning how to say; "Hello welcome to wren, is it kitchens bedrooms or bathrooms you are after ...... Fantastic follow me" Get used to these words as you will use them a lot over your time at wren, if you fail mystery shop you may be subjected to being sat in front of your colleagues or even worse entire region of strangers and shown the entire video of you failing your mystery shop. You will be given tests on your first couple of weeks where if you fail you will be sacked straight away. In certain stores you may be asked to rip off customers and lie to them to help store targets..... If a customer wants a refund you will tell 5-10 days however it depends on the area managers performance that month it could take up to a month to return their deposit. Your managers will not care you if you struggle wren seems to breed very greedy and self satisfied Management. Your on your own to hit target as your colleagues will try and steal your deals on days off. From Boxing Day to 31st March you will be lucky to have ONE day off for the entire month. That is not an exaggeration ask at your interview as it's the busiest time of the year. Customer service team are really bad and downright rude even to you as a colleague. You will always wear a white shirt and a green lanyard that's that. Management will lie to you.

It is basically a call centre and all you get are complaints. You are supposed to be the customers first point of call yet you have no power to do anything, you can't see the full delivery options to get the customers sooner delivery dates, you have to send an email to the right department requesting it, you can't book a site visit you have to wait days sometimes weeks for the installation manager to come back to you, probably because he is drowning like you are, you can't process a complaint you have to advise that nobody can process a formal complaint until they sign off their kitchen to show they are happy with it! On numerous occasions I had customers who wanted to escalate further than myself yet my line managers would not take the call! Honestly it is disgraceful. When I left the company and handed in my badge, the security man said 'Not you aswell!?' Honestly the turn around is so high at this place it is unbelievable.