Pros
Nice showrooms and free biscuits
Cons
Wren pays less than the minimum wage to their employees. To get a decent salary at the end of the month you will need to rely on getting your own leads and then closing the deal during the FIRST appointment. Pushy sales techniques required at all times. Pressure from managers to close the sale, no one cares about providing a good customer service. As their sale ends every two weeks, you will be expected to contact the same customers over and over again every two weeks even if it's a long term project. Your performance will be assessed every TWO weeks based on sales AND leads although each store has designated infkrmation advisers who are responsible for taking leads. At the end designers and IAs end up fighting for customers amongst each other. There are constant threats from managers that if designers don't perform well on a weekly basis they could be easily dismissed which happened anyway during the Covid lockdown. Hundreds of designers were left jobless one day after lockdown was announced. No furlough for over 600 employees. If you are not a close friend (or more than a friend) with the managers you won't be getting ANY leads but will still be pressured to sell and meet your targets every 2 weeks. Overtime is not paid. During the opening of our store we worked extra hours (think 34 hr designers working 50 or more hours p/w). You will have to attend unpaid briefings everyday before the start of your shift. Even if you are 5 minutes late for those UNPAID briefings you will be called in the manager's office. They never paid us the overtime even after we were unfairly dismissed during the Coronavirus outbreak. No perks or incentives for kitchen designers. Wren is only good to get your foot in the kitchen design sector although their training is ridiculous. They never teach you the technical skills in order to benefit from free issues when designers make mistake. You will pay out of your own pocket for every minor or major mistake you make. If you are planning to take the job offer prepare to lose some money in the first 6-12 months. After that if you are still employed you may start earning a decent wage. But again, you will never know for sure how much you will be getting each month so planning your bills ahead would be difficult as you never know if you will earn enough the following month. Overall, do not quit your secure job for the lies you will hear during the initial interview and the 2 week training in Hull (everything you hear there is massively blown out of proportion).
