Wyndham Destinations reviews

3.2

50% would recommend to a friend

(2,627 total reviews)
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Michael Brown

66% approve of CEO

46% positive business outlook

Wyndham Destinations has an employee rating of 3.2 out of 5 stars, based on 2,627 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wyndham Destinations employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Oct 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Fairly easy hiring process if you have any sales skills at all. Company has excellent benefits starting with the month after you get hired. Hourly wage is nothing, definitely not for those who aren't motivated to sell (which is why they do it that way, unfortunately). Job is a no-brainer- definitely something you won't have to take home with you. Hours are technically part time but Saturdays are often mandatory and even when they aren't you usually need them to hit your numbers, which means mostly working 6 day weeks. Great if you don't mind the high noise levels and the repetition, not to mention the high pressure of being held accountable to meet quotas in a sales process where you are only partially in control of what happens. If you are not looking for a career and don't care about growing within the company, this is a great stop-over to get you to what you want next. Organization is totally flat so there is nowhere to go once you are in as a vacation sales rep. A handful of people make really great money, the rest have significant ups and downs and you never really know what your check is gonna be till cancellations come in.

Cons

Don't believe what they tell you in the hiring events about the "average" income potential of $1000 per week. That is a definite stretch, especially to hit consistently. Cancellations can really kill you, and you never get to follow up or find out why a customer cancels so you have to take Wyndham's word for it. It is not uncommon to have a $1200 check turn into a $300 check and you just have to swallow it and keep on going. Now is a particularly bad season to start unless you plan on being in and out of there in 2 months. The holidays are notoriously slow, so if you think you want to do it either have some savings stashed or wait till after the 1st of the year- and be prepared to get fired if you don't hit quota according to their progressive writeup policy. In the department where you talk to Wyndham timeshare owners, you talk to a LOT of really angry owners. In the training they tell you it is all customer perception but when you hear the same types of complaints from hundreds, even thousands of people all independent of one another you have to wonder. In each of these cases, you are expected to either get these people to buy or just get them off the phone as quickly as possible. For this reason I find this to be a pretty low-integrity business model. Other integrity issues within the company are that they tolerate ridiculous behavior from their reps as long as that person is selling. I was screamed at and stabbed with a pen in the middle of the sales floor and after HR did a huge investigation (just to look like they were taking action) they slapped the crazy woman on the wrist and put a stringent "final" writeup in my file despite the fact it was acknowledged I had no part in the incident and had never before.

1.0
Apr 17, 2024

Do not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Insurance, 401k options, travel discounts

Cons

Terrible company to work for. Senior leadership demands all employees to essentially be on call because they change the schedule on a whim with not even 24 hour notice. Won’t get staffed enough to plan for busy times but then is overstaffed by the end of “peak” to where major cuts need to be made. Make goals that are unreachable. Provide empty promises of jobs coming and site growth with no proof of it. Senior leadership will “support” your growth as long as you are bending over backwards for them but when you start setting healthy boundaries they find every reason to push you out. Always playing favorites to give out promotions or not. Growth is not by merit it’s by how much you are liked. No department has trust in other departments. When someone in leadership speaks disrespectfully to people or even physically grabs them they only receive a slap on the wrist while whoever brought the problem to attention is told to not be sensitive. Quarterly or annual awards are given out instead of bonuses or raises for “good work”. Travel discounts are good but can rarely use them due to vacation policy. Managers hide in offices instead of helping the team they are on.

3.0
Jan 26, 2024
Recommend
CEO approval
Business Outlook

Pros

You can make FANTASTIC money at Wyndham doing sales. Tours are constantly coming in, there’s no searching for leads. You can basically do what you want if you’re selling and making them enough money. Super flexible in the slow months, they encourage vacations.

Cons

If you’re not selling it’s hard to survive and they will get rid of you. Favoritism is terrible here. They will help their friends before you every single time. It takes several weeks to start getting paid for your commissions. If you have a bad month, it can take a minute to catch up. You always work weekends and holidays.

Viewing 28 - 30 of 2,627 Reviews

Glassdoor has 2,744 Wyndham Destinations reviews submitted anonymously by Wyndham Destinations employees. Read employee reviews and ratings on Glassdoor to decide if Wyndham Destinations is right for you.