Is Zūm a good company to work for?

Zūm has an overall rating of 4.4 out of 5, based on over 275 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 86% of employees would recommend working at Zūm to a friend and 84% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Zūm?

86% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (10) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (5) , Software Engineer (4) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2) , Engineer (2)

What are the pros of working at Zūm according to real employee reviews?

"Management are great communicators and keep us in loop about the company’s mission and goals." ((in 18 reviews)); "• Dispatch team is great at keeping things on track" ((in 17 reviews)); "friendly culture, which dovetails with the company’s development goals." ((in 16 reviews)); "I am proud of what I have achieved so far and I am grateful to have such friendly colleagues." ((in 14 reviews)); "Good pay and benefits." ((in 14 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 10 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews)); "Work life balance is just as bad as companies around here paying much much better." ((in 3 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.4

86% would recommend to a friend

(264 total reviews)

Ritu Narayan

88% approve of CEO

84% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

Zūm has an employee rating of 4.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 25% above average for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

5.0

Oct 11, 2025

Good tools, skilled team

Anonymous

Recommend

CEO approval

Business Outlook

Pros

True teamwork. Great technicians to work with – when I'm dealing with a tricky vehicle problem, someone always has a suggestion or jumps in to help. Organized shop, with easy access to diagnostic tools. Good place to spend your workdays in.

Cons

Some part deliveries can take a while.

4.0

Oct 3, 2025

The culture and teamwork do it for me

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

• The systems are evolving to match the company's growth. • Coworkers are friendly and committed to working as a team. • Managers are really nice and open to feedback. • Strong focus on transparent communication

Cons

The workload varies, so being adaptable is key.

5.0

Sep 25, 2025

I've never enjoyed a driving job so much

Driver

Recommend

CEO approval

Business Outlook

Pros

The safety standards here are solid. The vehicles are well-maintained, the training isn't just checking boxes, and dispatch does its part to keep things running smoothly. I'm paid fairly, more than what I expected when I started. Company leaders listen, and my colleagues are fun and friendly. It really feels like a team, and it's good to know I have reliable people by my side, especially on tough days.

Cons

Sometimes the traffic ruins routing plans.

Viewing 40 - 42 of 264 Reviews

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Zūm reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good tools, skilled team

The culture and teamwork do it for me

I've never enjoyed a driving job so much

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