Is Zūm a good company to work for?

Zūm has an overall rating of 4.4 out of 5, based on over 275 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 86% of employees would recommend working at Zūm to a friend and 84% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Zūm?

86% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (10) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (5) , Software Engineer (4) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2) , Engineer (2)

What are the pros of working at Zūm according to real employee reviews?

"Management are great communicators and keep us in loop about the company’s mission and goals." ((in 18 reviews)); "• Dispatch team is great at keeping things on track" ((in 17 reviews)); "friendly culture, which dovetails with the company’s development goals." ((in 16 reviews)); "I am proud of what I have achieved so far and I am grateful to have such friendly colleagues." ((in 14 reviews)); "Good pay and benefits." ((in 14 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 10 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews)); "Work life balance is just as bad as companies around here paying much much better." ((in 3 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.4

86% would recommend to a friend

(264 total reviews)

Ritu Narayan

88% approve of CEO

84% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

Zūm has an employee rating of 4.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 25% above average for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

5.0

Sep 8, 2025

Busy but organized days

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Packed shift from start to finish—assigning routes, answering calls, and handling changes. Busy but manageable thanks to the systems in place. Clear routine and processes, so I know what to expect.

Cons

It can be stressful when many issues hit at once.

5.0

Aug 29, 2025

Fulfilling work with strong support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Supportive environment with guidance when needed - Helping others makes the job rewarding - Open and transparent communication with leadership - Friendly, hard-working coworkers - Generous salary and benefits

Cons

Issues get resolved quickly, so no cons

5.0

Aug 26, 2025

Great culture, passionate leaders, impactful business

Account executive

Recommend

CEO approval

Business Outlook

Pros

Working with community programs brings a deep sense of belonging and joy. The mission of the company is inline with bettering all communities, safety for children, and experience for parents. Everyone here is passionate and collaborative. Buy in from teams is extremely high. Autonomy and exploring new and creative problem solving ideas is encouraged.

Cons

No clear career progression, work-life balance at times can be a struggle

Viewing 43 - 45 of 264 Reviews

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Jobs at Zūm

Collections & AR Manager (Remote, Seattle)

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Busy but organized days

Fulfilling work with strong support

Great culture, passionate leaders, impactful business

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