Zayo reviews

3.5

61% would recommend to a friend

(1,288 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,288 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Dec 3, 2015
Recommend
CEO approval
Business Outlook

Pros

New offices locations are nice, fast growing, company has good intentions, ethical culture and environment, worklife balance is improving for most, progressive stance on maternity/paternity leave.

Cons

The company doesn’t invest in employees that have already established themselves in the organization. It seems to spend a ton of money recruiting and trying to diversify the workplace population (which by the way, the more they talk about diversification, the more it comes off as the opposite) rather than fostering the potential of an already existing employee. For example, the tuition reimbursement program is a joke; $1500 per calendar year does not even cover the books needed to expand on one’s education. Zayo talks about wanting to acquire and retain best talent yet that talent can’t better themselves without taking out large loans to do so. Also the company makes it near impossible to be a single parent and work for them. They seem to treat employees as a number and not people. For instance, with the new Zayocare program insurance costs went up for some individuals 300%. Some went from paying $30 a pay period for an individual and dependent to over $100 per pay period. For an employee that is on the lower end of the TC group diagram, this adjustment in costs can make a huge difference in his or her personal budget especially while living in a city where rent is $1400 for a two bed apartment and you have to pay $15 a day just to park to work (or park 10 mins away and risk safety during the ever earlier dusk just to save money). It seems that Zayo only recognizes two demographics within the company, those who are above the “5” level in the TC group who can afford these changes, and those who are below the “5” are assumed to be single with no kids. Another example of my employee equals just a number analogy is the TC group and RSU program. As an employee who has worked for Zayo for years with a higher title/responsibility within the department, applicable education, and more years’ experience, I was placed on the same tier and given ½ the RSUs compared to an employee who had just started with the company. How does this make sense? The older employees also get stuck with older inferior equipment as well, with the only chance to upgrade is when something breaks. I like the company and it has great potential however it needs to learn about its existing employees and invest in them.

avatar
Zayo Response
10y
Thanks for comments on ethical culture and environment, good intentions, improving worklife balance, and progressive stance. Though we are making progress, we have a ways to go in bolstering our culture, as we are still bridging the gap between being a startup in 2007 to a >$10B enterprise value public company. Your con begins with a blanket statement: “The company doesn’t invest in employees that have already established themselves in the organization”. This statement hurts the credibility of the rest of your post, because it undermines all the good work that does take place within Zayo in this area, evidenced by dozens and hundreds of your colleagues advancing their careers within Zzyo. Employees of all “shapes and sizes” are advancing, including ones that match the profiles in your post. I agree with you on your aspirational statements. For example: “upper management needs to learn about employees and foster their existing talent.” This is absolutely correct. So is “Promote from within” and “This shouldn’t be a company where you simply ‘have to know someone’ in order to get a better position”. I also agree with employees wo are good at their job should not be held back from other opportunities. Where we differ is your insinuation that a certain class of employees are being systematically shortchanged because they are non-diverse, valuable at their jobs, or experienced. Please don’t misunderstand. I don’t doubt that we need to constantly improve in identifying talent and fostering advancement, as this is a fundamentally important role of senior management. I believe we are good at this now, and should strive to become even better. Some of what you write is perhaps an individual discussion. Why are you slotted in the TC Group you are in as opposed to a higher TC Group? As you know, the TC Group signifies your compensation and your peer group. If you think you are mis-slotted, you can raise this with your management or with PCB. I encourage you to do this. Diversity is a tricky topic. Having a diverse and inclusive organization is key to fully realizing our long term potential, and to being an organization that thrives over the long run. I believe this, and I expect us to make progress on diversity and inclusion. Perhaps this doesn’t fit with your view of an appropriate mandate, but it is something we look for all employees to embrace. RE: Healthcare. We did change to a self insured program and simplified the range of options. This helped some and hurt others, but had a net positive effect overall. Healthcare costs are going up, because of Obamacare and because medicine is becoming more advanced and powerful. Zayo absorbs some of the increases, but some hit employees. We do want our benefit program in aggregate to continue to improve.
2.0
Oct 10, 2019

Toxic CEO

Recommend
CEO approval
Business Outlook

Pros

You can move up quick in this company because there is so much turnover and the ability to fill that void. You will get tons of experience and get thrown into a position that is way over your head. If you keep pushing, you will be given more responsibility. You can make good money, but you can not be passive about it. You need to claw and scrape to get everything that you think that you deserve. Culture is pretty good, and there are a lot of really nice people you will work with.

Cons

Tons of re-org of the sales organization. Huge decisions are made on a whim and rolled out in week's time from the idea being thought of. Customers often get passed around to multiple reps in one year. CEO is a sociopath and involves himself in low-level management decisions, but no one fights back on his opinions out of fear of being pushed out of the company. Every single decision that is made in the company from what account manager should be on what account, to getting small promotions approved in lower and middle management needs to go through approval from the CEO. Roles are assigned by the CEO like a dictatorship and he puts people that he doesn't even know in jobs that they don't even want. Product managers are often overworked. Raises are never proactively given. You have to constantly push on your direct management to recommend you for one. No work-life balance if you want to succeed.

1.0
May 17, 2019

STAY AWAY

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The immediate team that I worked with was fantastic - There are other opportunities in the company if you want to move but nothing is consistent and the move won't help your compensation.

Cons

- Compensation is well below average for any position - Bonuses are supposed to compensate for low salary/compensation but gives little. If your team hits all your goals, you're still stuck with low (<50% target) bonus because sales targets aren't hit - Executives don't care about the employees or what they are going through - Zayo doesn't pay out unused PTO - Zayo doesn't pay out earned bonuses if you leave before the pay out date - Culture is declining - Communication is terrible. You will hear all news from the media before you hear it from internal sources - Work/life balance was good but now on the decline. Work from home is non-existent.

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