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      Zelis

      Engaged Employer

      Zelis reviews

      3.3

      55% would recommend to a friend

      (448 total reviews)
      avatar

      Amanda Eisel

      78% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Zelis has an employee rating of 3.3 out of 5 stars, based on 448 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zelis employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      448 reviews
      3.0
      Aug 30, 2023

      Great People and Benefits / A Little Unorganized

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people! The excitement among "Zelots" is felt throughout the organization. Girl bosses run the organization, which is something amazing to see! This is a huge contrast to other companies I've worked for where most if not all the top positions are held by men. The CEO is dynamic, a clear communicator, and displays genuine care for the employees in the company. The company is made up of lots of smaller acquired companies and is working towards "One Zelis" to make sure all areas are aligned and part of the larger story of the company. There are growing pains with this, but I feel the company is doing a good job of bringing people together around this idea. Leaders at the company are supportive and do their best to make sure employees have opportunities to grow. Managers also do their best to make sure employees can prioritize their personal health and families. Great place for remote work. Some teams don't have this option due to the nature of their work, but for those who can work remotely this is a huge plus. Equipment provided by the company, good orientation, decent IT support. This is a camera-on, kind of company which allows people (even when working remotely) to know each other. Good medical, dental, etc. benefits / 401k / unlimited PTO / access to LinkedIn learning and other discounts.

      Cons

      The division I'm part of has kind of a "start-up" feel and is really unorganized and has a generally unclear feeling about process and roles. I am confused pretty much every day because there are no documented processes, and the things that are documented are all over the place and hard to find. You have to thrive on long-term/ongoing ambiguity to be okay working here, otherwise you will burn out quickly. People want to change this, but it doesn't seem there is consensus on how to change it. This is part of the growing pains I think, but it's not an easy environment in which to be effective. There are some teams that are super protected and will not answer questions, join client calls, or respond to production defects in a timely manner. This makes it difficult to move things forward for clients.

      avatar
      Zelis Response
      2y
      Thank you for taking the time to write us a review on Glassdoor - we truly appreciate it. It's important to us to hear what we are doing well and what we need to improve on with every associate experience. We are proud to have the best talent in the industry and we’re glad you’re enjoying the collaborative culture we invest in. One of our core values is “Champion collaboration” and we believe we are stronger when we work as one team. We’re happy to hear you connected with our people and values. We recognize that Zelis has undergone quite some change in the past few years as we explore new opportunities. We work very quickly and that’s exactly what it takes to make the IMPACT we strive to make with our clients. With that said, our priority is ensuring that our employees are a part of Zelis’ evolution. If you have thoughts on how we can offer more support during these times of change, we’re all ears. Please feel free to reach out to us directly at peopleandculture@zelis.com as we are more than happy to discuss these and any other concerns you may have further.
      1.0
      Jul 11, 2023

      Toxic

      Insurance and claims settlement
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is opportunity for growth, which is ma plus.

      Cons

      There is definitely a toxic culture. Keep your distance if possible.

      avatar
      Zelis Response
      2y
      Thank you for sharing your feedback with us here on Glassdoor - we value every voice. We believe that our mission to make a real difference in healthcare translates over to our culture. We are proud to have the best talent in the industry - passionate and caring at their core. We’re disappointed to learn that you feel your experience at Zelis is not representative of this. We urge you to reach out to us directly at peopleandculture@zelis.com to discuss your concerns .
      2.0
      Nov 14, 2022

      Stay away

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get off at 3:00 every friday

      Cons

      The manager is terrible to work for

      avatar
      Zelis Response
      3y
      Through our hiring processes, we are committed to finding the best people to carry on our mission and values across Zelis. We are proud of our talent, especially our leaders that work hard to support associates in their professional and personal endeavors. That being said, thank you for sharing your comments- we truly appreciate your thoughts. We strive for continuous improvement and learning and your feedback helps us identify these areas. If you would like to discuss your experiences further, please feel free to reach out to us directly at Peopleandculture@zelis.com.
      Viewing 112 - 114 of 448 Reviews
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      ReviewsZelis reviews

      Glassdoor has 464 Zelis reviews submitted anonymously by Zelis employees. Read employee reviews and ratings on Glassdoor to decide if Zelis is right for you.