Zillow reviews

3.4

53% would recommend to a friend

(2,518 total reviews)
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Jeremy Wacksman

55% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
May 15, 2017
Recommend
CEO approval
Business Outlook

Pros

cool swag, lots of snacks and catered lunch

Cons

Frat house culture, no room for growth unless you are part of the cool kids club.

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Zillow Response
9y
Thanks for your feedback. I’m sorry you did not enjoy your experience at Zillow Group (though glad you liked the swag, snacks, etc.) Culture is often what sales professionals here say is their favorite thing about our company so I am surprised by your experience. If you have any other comments or concerns, please feel free to reach out to me directly. Chris Lowe Senior Director, Premier Agent Sales chrisl@zillowgroup.com
3.0
May 13, 2017

Regional Account Executive New Construction Team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This team maintains a positive work environment, Zillow Group is a fun company to be a part of with great benefits and a lot of fun perks, i.e. food, swag, events and more!

Cons

The New Construction team is constantly changing whether that be territories, compensation plans or commission structure. The role is overall constantly evolving, from inside sales, to outside sales, to travel out of state once a month, to travel out of state 40% of the time. You never really know what to expect and it is important to be okay with your role changing all of the time in all aspects of the business. Other than out of state travel, the team does provide a strong work/life balance.

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Zillow Response
9y
Thank you for your feedback on Zillow and the New Construction Team. I’m glad you liked the positive work environment, and found it to be fun with a lot of benefits, perks, and more. I’m also happy that you experienced the good work/life balance which we take seriously. It is true there has been a lot of changes to the business, and I can understand that it can be challenging (or at least not great) to be at the center of that change. We’re always going to be changing (probably the one thing that won’t change), but we can always be better at how we manage and communicate the evolutions. We’ll take your feedback as a vote to do better in this area. In the meantime, if you have any more specific feedback, feel free to reach out to me at any time at tonys@zillowgroup.com. -Tony Small, Group Vice President, Sales and Operations
4.0
May 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits, benefits, benefits. The higher-ups seem to always be willing to talk, strategize, and be of support. My director supervisor was incredible; always went to bat for me and the team, practiced transparency constantly, and was always trying to keep the team moral high. The office is beautiful with amazing views and has tons of free food and goodies. After a year of work, you have the option of considering other teams. This was a great incentive and provided hope and various career paths. I was not at Zillow long enough to experience this so I am not sure how smooth or competitive the process is.

Cons

People you walk by won't always smile or say hello, of course due to the size of the office, but this often does make things feel a tad bit "cliquey". The associate client engagement specialist role is very repetitive and doesn't offer much room for creative or critical thinking. The hours are tough, 4 10-hour days, and are not for everyone. Although throughout training we were told our customer support conversations with consumers would mostly be positive, I have to disagree. People in this role are restricted to always being on the phone/email/text, hence are not able to go to most special office events or "all hands" meetings.

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Zillow Response
9y
Hi, thanks for taking the time to give us some feedback. It's great to hear the benefits were a huge plus for you, and that you really liked your manager. The characteristics you outlined are exactly what we strive for. I agree the work and the available shifts are not for everyone, which is why we try to be as clear as we can during recruiting what's available and what the job entails. Thanks for being part of the Zillow family, and best of luck on your next thing! -JR Gast, VP Client Experience
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