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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      53% would recommend to a friend

      (2,509 total reviews)
      avatar

      Jeremy Wacksman

      56% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      3.0
      Jul 3, 2019

      Great company; Poor Sales Environment

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Outstanding Benefits There are worse places to work Financial Opportunity (If you’re good) Some nice people Great work life balance Great culture company; but not on the sales floor

      Cons

      “Never good enough environment” Management, while nice, is questionable. There is a A TON of change and turnover. An absolute TON, which is concerning; Especially when it’s a Vice President in the office. Cliquey environment with certain groups in the office “Fake” tech environment- the sales area is equivalent to a call center. It’s frowned upon to take breaks and you’re not encouraged to leave your desk, regardless of your performance. The product is overpriced in certain markets. There aren’t many individuals who have been here more than 2 years There is no HR person in the office; I believe she quit

      avatar
      Zillow Response
      6y
      Thank you for taking the time to write a review. We focus quite a bit on creating a great financial opportunity, delivering on fantastic benefits and enabling a healthy work/life balance. I am glad to hear that focus is reflected in your experience. Regarding some of the areas you cite as opportunities, change is a constant in the business of real estate, technology, software and high growth businesses. Zillow Group happens to be involved in all of those and more. Therefore, as a sales professional representing our business, that is something you sign up for when you join the team. One outcome of changes in product, go to market strategies, sales organization design and leadership (all of which you would have experienced as an Account Executive in New York the first half of the year) can be turnover. Sales professional success and retention is of utmost importance to our team. It is a constant focus. Unfortunately, we have seen greater degrees of turnover as of late but we will see that turn around as we progress thoughtfully into what is a very bright future. The feedback on transparency is very useful. We have started "Ask Me Anything" sessions in each of our sales offices, which will run at least once a quarter, designed to keep the team aligned on our business strategy/progression. Regarding leadership and the sales floor environment, we are a team that strives to deliver a culture of accountability, collaboration and creativity. It sounds like your experience counters that focus. I would love to hear more so if you have more to share please email me at stevec@zillowgroup.com. Thank you again for the feedback and best of luck with your future endeavors. Steve Capezza - Vice President, Zillow Premier Agent Sales
      5.0
      Jun 5, 2019

      Work here!

      Performance coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      -career development is priority -leadership is best of the best, truly. Sure you’ll encounter managers that may not be great, but typically, they are fantastic. -benefits package is great -I do actually feel like my work is valued -I’ve grown and learned more in my tenure at Zillow than 6+ years at another company/field -people people people

      Cons

      -they move fast. Sometimes it’s a giant mess and leaves a lot of people in the dust. -sometimes management is so caught up in their stuff that they barely notice their team

      avatar
      Zillow Response
      6y
      Thank you for taking the time to write this review and for your valuable feedback. We are very focused on both career development and leadership so it it makes me especially happy when employees feel the benefits of our efforts. As for our speed, yes, we do move fast. Very fast. BUT that is one of the truly unique things about Zillow - we are never standing still. It is definitely an environment where those whose thrive off of change are best suited. There are always new learnings and experiences to be had. Susan Daimler, SVP Premier Agent
      1.0
      Oct 17, 2018

      Horrible and Immature Sales Organization!

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good brand recognition in the industry

      Cons

      Capped commission program Lead distribution system Managers are awful do absolutely nothing all day long and are only there for punitive purposes.

      avatar
      Zillow Response
      7y
      Thank you for the review. We are certainly proud of the brand the team has built and its recognition within the industry. Regarding the sales commission program, it is an uncapped one. Regarding our leadership team and our sales tech, I would love to hear more specifics about where you see opportunities for us to improve. We made quite an investment crafting and implementing our Leadership Principles, which certainly are not reflected in the sentiments you shared. We are always looking to improve our sales tech; so, I'm interested in hearing your thoughts. Please feel free to reach out to stevec@zillowgroup.com, if you would like to add more. Best of luck with your future endeavors. Steve Capezza - Vice President, Premier Agent Sales
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