Zillow reviews

3.4

53% would recommend to a friend

(2,509 total reviews)
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Jeremy Wacksman

56% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Oct 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Managers were very nice, worked with you on your professional development

Cons

Very limited freedom to engage with Zillow at large and attend company wide meetings, including affinity network meetings. I joined because I wanted to get to know the larger company and was given no time to do so in this position. Extremely numbers focused and did not care much about your wellbeing outside of if you were "on target" or not. A lot of saying one thing during meetings but then doubling back on things in recaps of performance reviews

2.0
Jan 29, 2020

Sales Executive - Irvine

Recommend
CEO approval
Business Outlook

Pros

Food Fridays, unlimited drink/snacks. They draw you in with the "amazing culture" "opportunities for growth" but when you get there you see the real truth. Literally saw the reality after training.

Cons

Micromanagement to the tee, hover over you to make calls. We get it, it's our job to dial so stop hovering. Miss 3/5 months and you are gone. Its a factory farm of employees. Everyone is a number. People get axed right and left. There is a reason why everyone moves seats at months end because they fire people. There is a reason why the veterans there don't really talk with new hires because they know they most likely will be gone in a few months. Very interesting dynamic. All leads have been called so much that realtors hate Zillow marketing calls.

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Zillow Response
6y
Thank you for taking the time to write this review, based on your experience as a Sales Executive. As you mention there are a lot of office perks that come with the role here at ZG and I’m glad you enjoyed them. When you mention micromanagement, specific to dials and missing quotas, that is clearly not the way that we want our leadership style to be perceived. Our team takes great pride in a servant leadership style and we focus on empowering our team as much as possible. This does not sound like it was the case based on your review and I want to hear more about what you experienced during your time here so we can improve. High activity, effort and output are a key ingredient to being successful in a revenue-based role but that should not mean hovering over your shoulder. Lastly, around your comment regarding attrition, this is not in line with what we see in the Orange County office. The retention on our team is very high over the past 6+ months, and we’ve invested a lot of resources in our sales productivity tools to help our team become more effective and efficient. As I mentioned earlier, I would like to hear more about what you experienced so please feel free to email me at brandoni@zillowgroup.com. Best of luck to you in 2020 and your next opportunity. Brandon Inouye - Senior Director, Premier Agent Sales
4.0
Dec 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits, excellent tools, free snacks and coffee, good healthcare and stock options. Corp app infrastructure is solid. People are usually helpful and supportive when you have questions even across orgs.

Cons

Zillow 2.0 is driving people far too hard. There is a tangible change at the company toward tighter budgets, which has resulted in significantly more workload per person without wanting the spend on appropriate staffing levels. (While the equity and belonging team is doing great) I also feel more expendable as Zillow 2.0 moves forward. Despite transparency being a core value, management in my org makes major personnel decisions without opening positions to the whole org, causing employees at other sites to be left behind and the whole process to become very political and unfair. Transparency is only valued on a technical level, not a people level in my org. Politics have frequently influenced decisions about major systems changes, and when to spend budget even when the equipment is badly needed.

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Zillow Response
6y
Thank you for taking the time to write a review, as you know we are moving fast in our transition to Zillow 2.0 and I realize that this pace can sometimes be challenging. The 2.0 model is driving more analysis of our spend however we continue to grow our team and increase the investment in our technology stack annually and while we always strive to post roles internally, we can continue to improve on our transparency. I appreciate your feedback, if you would like to discuss more, please feel free to reach out to me directly. -Toby tobyro@zillowgroup.com
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