Zones reviews

Where do I even begin? There's the constant stress and pressure of having to ensure every ticket you receive and close is a 5 star to appease some arbitrary metrics and spreadsheet punchers at Zones/Microsoft, otherwise, you risk losing your job. You're constantly being micromanaged by upper management over trivial things and pressured to take more tickets even when you've met the minimum ticket intake. Support resources here are a joke as the people we have to rely on are former support agents who have no business working here in the first place, and will often give you vague or non-answers, putting your support cases in limbo. Escalating a case is no better as reading isn't a requirement for escalation engineers apparently. The most frustrating part is that all of this falls on the support ambassador and no accountability is held for floorwalkers or escalation engineers. People have been working here for years and yet, they are still making the same amount of money that they started with, and up until recently, we were given a "raise" - anywhere from 34 to 55 cents. Pay discrepancy is very apparent here and Zones used the COVID-19 pandemic as an excuse to justify holding off on raises for so long. Management does not care about you at all. You could be the top ambassador for one month, and the next month you're written up and your job is at risk due to some customers that believe a 4 star is just as good as a 5 star. They're severely out of touch with support ambassadors and think all customer issues can be resolved by "building rapport" and introducing more nonsensical metrics that don't actually show how proficient I am at the job, it's all based on the customer perception of how well I do my job. Management is also very hypocritical, they will provide strategies to avoid poor survey ratings, but will threaten termination if you actually use some of these strategies. It's clear they tend to pick and choose when they have a moral compass. Overall, this is probably the WORST company I've worked for as this place has ruined my mental health and given me anxiety issues. There's a reason why the retention rate is so poor at this job. If you want to be appreciated for your proficiency at your job and not be held at the mercy of customers on a 1 - 5 star rating and you value your mental health, stay far away from this job like it's a restraining order for your ex.

I was recommended to work her by a friend that touted how awesome this company was to work for. I was promised a managerial role over 25 employees. In the first two weeks they revised my job description 4 times. At the end of the two weeks, they decided that I need to be a Night Shift manager. I have a kid and a wife. I did not agree to such a change in my schedule, but it was either that or lose my job. 8 weeks later I was able to rejoin days, but found out at that my role had changed again. Instead of supervising 25 people, I was now a "team lead" of 3 people. They made sure to have me oversee the worst performing workers they had. After 3 weeks, they questioned why the scores of my tiny team of poor performers were bad and they demoted me. Let me be clear, it takes longer than 3 weeks to really turn a poor performer around. It takes a lot of time and effort. No other team lead was able to turn these workers around after more than 6 months. After a few months, someone spread a rumor around the office that I was saying very inappropriate things around the office. There was no evidence or proof of this, it was completely hearsay. In response to this I was screamed at in an office for around 30 minutes. I reached out to HR and they said they would "Start an investigation". There was never a real resolution from management about how I was treated. And to be honest I wasn't the only employee being treated poorly by the upper management. I don't know anyone who was happy to work for the Office 365 department. People were being threatened to be fired simply because they talked to HR. I've heard one of the members of upper management talking about how he mad he was that an employee went to HR in the middle of the office. This is by far the most toxic workplace I have ever had the displeasure of being around. I quit in February and I will never look back.