Zones reviews

- In the 5+ years I've worked for the company, Zones surpassed the billion dollar mark but its employees saw NONE of it - no monetary reward...isn't that why we're in sales? (Plaques, pins, lunches are not enough...or even necessary) - Except for a slight change in the first commission tier, the commission structure has not improved at all. - Not everything is revealed about the job during the interview or training process (at least when I started and I'm sure it's not any better since they're targeting college graduates): (1) Base plus commission - NOTE: "base salary" actually becomes a draw once you get to a certain margin level. (2) Job is to sell - NOTE: then you actually have to babysit your order from beginning to end because the back-end processes and 'support' teams are 'new' . You actually have to: sell, quote, work logistics, collections, etc. (3) Honesty is not part of the hiring process - success for a majority of AE's will take a minimum of 2 years to develop a profitable book of business. But once people realize how little they are getting paid on these deals, many leave. - The hiring of college grads gives the company a view from outsiders (and insiders) that Zones' view of people is that they are just a number, a stat and they're playing the odds. They focus on these kids desperate to find a job after college, eager to get some experience, and relieve to get a salary. But this creates a revolving door, boiler room, dialing for dollars atmosphere. - Surrounded by low morals and morale; employees have little respect for managers and executives. - "Transparency" - NONE. - Except for the individual AE's who have established relationships, Zones is just another reseller that does not have any thing to offer to set itself apart from the crowd.

The senior leadership has no clue how to run a sales team. Their tried and true method is to set unrealistic unilateral expectations for everyone. About 1% of the reps get hot leads and buying accounts handed to them. The rest of the reps try to make a go of it alone bringing in new business. NO ISRs. (From 20 dedicated to 3 this year) Spotty Engineers (a handful of bright folks that are run by an unaccountable leader) Software support is abysmal (Field headcount from 7 to 2 this year.) If you do produce gross profit, then your "base" (The draw is sold a base during the recruitment process) is retracted. Every quarter we are given a variety of motivations - always from the comfort of mass one size fits all email. Generally, they are negative, hostile threats about our employment. Then a day or two after the quarter ends, more hollow, ridiculous "promises" (lies) are issued. The latter are laughable because they are usually 180 degrees from the previous marching orders. The net affect is my peers have absolutely no respect for these people. The disconnect between reality and the upper management's facade is mind boggling. They say and everyone in business knows you need organic growth, I feel like there is an army of people against me that work at the same company. Training is minimal. You really have to learn your way. When there is training it is scheduled at the least logical time and you are sent at least 12 threatening emails about attending it even if you already have the certification. Office culture is surprisingly still somewhat positive. That is because of a few good people. The entire company is being run on a ticketing system. So a typical transaction goes like this: Request from end user at client - Sales Rep asks inside sales to research it and quote it for the client. Inside Sales opens a "case" to have someone else do it. Even if it is a task that can be done by "Googleing it" in 15 seconds. If everything goes well, the person working the case gets the answer in a couple hours and the quote is issued in a couple hours. If not, it goes into an endless finger-pointing loop where the client gets angry and the sales rep is forced to sort through the mess at after-hours when they are catching up on the mountain of other things that have fallen through the cracks.