Zoom Communications reviews

I'm afraid this culture has shifted in a negative way over the past year and a half. There are way too many salespeople - upper management is starting to notice, and doing drastic things to get people out. There aren't real territories carved out, unless you're in a higher segment. It seems that the lower segments are at the bottom of the totem pole in the organization. There is a lot of hostility among salespeople that include cheating, stealing accounts/reports, etc. Zoom is growing so fast that we have SO many tools, which comes with a growing company. The only path to promotion is hitting your number - if you don't hit, you can kiss your chances of promoting goodbye.

I wanted to work at Zoom because of its great culture. Sadly, that culture has been completely eroded over the past few years, punctuated by endless layoffs and toxic management. Decisions are based on ego-driven opinions rather than data or research. Eric and other leaders have failed to articulate a coherent strategy ("AI-First is NOT a strategy). Despite the ambiguity, they hold product teams to an unrealistic standard, constantly micro-managing decisions, expecting perfection while pressuring employees to ship more work at a faster pace. The result is a toxic culture of finger-pointing where leaders put employees under a microscope, blaming them for every perceived flaw rather than taking accountability for the process they created. Managers are highly political, often acting as mouthpieces and enforcers for leadership, rather than empowering their teams and supporting career development. I have genuinely never felt so discouraged in my career.