Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,195 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 275 reviews)); "great benefits and stock options (RSU's)" ((in 189 reviews)); "Most people are great and collaborative." ((in 136 reviews)); "Good work life balance in this company" ((in 84 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 51 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 19 reviews)); "No 401k match but that's it" ((in 19 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 10 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 4 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,999 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,999 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

5.0

Sep 26, 2024

Channel Manager

Channel manager

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

There are a lot of meetings

Zoom Communications Response

1y

Thank you for sharing your experience as a Channel Manager at Zoom. We’re delighted to hear that you consider Zoom a great company to work for. If you have any additional insights, feel free to reach out to us at engagement@zoom.us. Keep up the great work!

3.0

Sep 26, 2024

Remote at Zoom

Software development engineer

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent salary, unlimited PTO, remote work

Cons

No culture (especially for remote which is surprising), disorganized and poor management, unclear requirements, inefficiencies due to international teams and language barriers

Zoom Communications Response

1y

Thank you for sharing your experience at Zoom. We’re glad to hear that you appreciated the benefits, salary, unlimited PTO, and remote work flexibility. We understand your perspectives about the need for more culture, particularly for remote employees, as well as the challenges with management, unclear requirements, and international communications. Your feedback is valuable as we move forward. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors.

1.0

Sep 24, 2024

Great Benefits, but that's about it.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The benefits that Zoom provides are outstanding for the industry. That, coupled with the prestige of "working for Zoom" is about where the pros stop though....

Cons

Archaic Engineering practices. Product Owners / Project Managers are just figureheads and have no clout to drive product decisions. Engineering seems to make all the decisions and just kind of does what it wants to. Tickets have no details and are being defined as work is being done. Deadlines are artificial, and are almost impossible to ever hit because of the lack of detail. QA is done by the engineers, which greatly reduces output in an already chaotic environment. Hardly anything is automated so it's a huge time sink. Non-US teams never compromise and meet during US hours for anything. US employees always have to spend late nights in meetings. Upper Management seems completely divorced from what is actually going on in Engineering. Multiple surveys have been sent out about how to improve, but key pain points are never addressed.

Viewing 319 - 321 of 1,999 Reviews

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