Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,195 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 275 reviews)); "great benefits and stock options (RSU's)" ((in 189 reviews)); "Most people are great and collaborative." ((in 136 reviews)); "Good work life balance in this company" ((in 84 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 51 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 19 reviews)); "No 401k match but that's it" ((in 19 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 10 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 4 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,999 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Sep 27, 2024

Growing in Enterprise

Enterprise sales associate

Recommend

CEO approval

Business Outlook

Pros

Team, Culture, Innovation, Scalability, Creativity

Cons

They are gutting stock incentives to drive shareholder profit. Great for the Street and old heads.

Zoom Communications Response

Thank you for sharing your experience at Zoom. We’re glad to hear that you value the team, culture, innovation, scalability, and creativity within the company. We understand your perspectives about changes to stock incentives and the focus on shareholder profit. Your feedback is valuable as we move forward. Thank you for your ongoing contributions. If you have any further thoughts or concerns, feel free to reach out to us at engagement@zoom.us.

5.0

Sep 26, 2024

Changing Environment

Account executive

Recommend

CEO approval

Business Outlook

Pros

Now in 2024 they are at the edge of reborning. Zoom is now not only a meeting solution provider but also the whole communication platform provider. If you can enjoy the dynamic changes throughout your journey, then this is the place for you.

Cons

None. It is very chilled environment to work for.

Zoom Communications Response

Thank you for sharing your experience working with us at Zoom. We’re glad to hear that you appreciate the dynamic changes and the evolution of Zoom into a comprehensive communication platform provider. It’s great to know that you find the work environment to be relaxed and enjoyable. Your positive outlook is appreciated as we continue to grow and innovate. Thank you for your ongoing contributions to the team.

4.0

Sep 26, 2024

Low cost is king

Director of sales

Recommend

CEO approval

Business Outlook

Pros

Incredible product, company moves fast and there are lots of opportunities to learn and grow.

Cons

The sales team culture is virtually non-existent at this point. So much focus is on low cost and offshore, quality has taken a nose dive and everyone operates in silos. RTO initiative is confusing and unclear, making anyone who is hybrid or remote feel they are days away from being eliminated.

Zoom Communications Response

Thank you for sharing your experience at Zoom. We’re glad to hear that you appreciated the incredible product and the opportunities for learning and growth. We understand your outlook about the current sales team culture, the focus on cost, and the confusion surrounding the return-to-office initiative. Your advice about bringing back transparency and the culture of care is valuable, and we take this feedback seriously as we work to improve. Thank you for your contributions during your time with us.

Viewing 316 - 318 of 1,999 Reviews

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Zoom Communications

Zoom Communications reviews

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Low cost is king

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