Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,179 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (29) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 285 reviews)); "great benefits and stock options (RSU's)" ((in 188 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance here" ((in 83 reviews)); "Pay is good and competitive; generous with promotions." ((in 78 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 50 reviews)); "Engineering managers have zero ability to actually manage." ((in 27 reviews)); "No 401k match but that's it" ((in 18 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "They have redacted the best benefit that most people took this job for which is MTO(unlimited time off)+ sick days." ((in 13 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What Zoom Communications locations have received the highest employee ratings?

Santa Barbara , Alpharetta , Washington , Dallas , Overland Park , Kansas City , Denver , Atlanta , Chicago , New York

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,983 total reviews)

Eric S. Yuan

75% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,983 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Feb 10, 2026

Pros of Zoom as a R&D Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Innovation at Scale: Zoom is a pioneer in real-time communication technology, driving breakthroughs in video conferencing, AI-powered features (e.g., noise cancellation, virtual backgrounds), and collaborative tools. Working here means contributing to products used by billions, with a direct impact on global work patterns. Global & Inclusive Culture: With teams across continents, Zoom fosters a diverse, English-first environment that encourages cross-cultural collaboration. This exposure to international projects and perspectives is invaluable for professional growth.

Cons

Post-Pandemic Growth Pressure: After explosive growth during the pandemic, Zoom faces intense competition from Microsoft Teams, Google Workspace, and other collaboration tools. This can lead to shifting priorities, tight deadlines, and pressure to deliver new features quickly to maintain market share. Cross-Timezone Challenges: Global team collaboration often means early or late meetings to align with colleagues in different regions, which can disrupt work-life balance and lead to fatigue for engineers based in non-core time zones.

Zoom Communications Response

3mo

Thank you for sharing this thoughtful perspective. It’s great to hear that your experience at Zoom has offered the opportunity to contribute to innovation at scale and engage with a globally distributed team. As you noted, working in a fast-moving and competitive market can come with high expectations and shifting priorities, and collaborating across time zones often requires flexibility. We appreciate you sharing your review and your continued dedication as a Zoomie!

2.0

Feb 8, 2026

review

Software development engineer (sde)

Recommend

CEO approval

Business Outlook

Pros

2 day return to office.

Cons

when working with other teams, meeting at night might be expected

Zoom Communications Response

3mo

Thanks for your feedback. It’s helpful to note that the 2-day return to office model offers some structure while maintaining flexibility. Coordinating across global teams can present challenges, especially with time zone differences, and your input underscores the importance of balancing collaboration with sustainable work hours.

1.0

Feb 7, 2026

If you are america, you are second class

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good Pay and benefits. They treat you like a dog and if they like you, it can be nice since they will toss you a bone frequently. If you are ok with that and not getting your hands too messy, this place is perfect. Learn simplified chinese, it will help a lot.

Cons

If you are american, they treat you like second class. The companies software engineering force is all of the of the Hangzhou & Hefei offices. They move key individuals from these offices to operate in the United States on strictly chinese speaking teams. These teams are the ones the interface between the china offices & americas. All American National employees are just a front. Its two fold, they chinese employees work a 996 and they need some of these employees with the same work culture in the americas to move things along the way they work. Its a typical eastern work culture. If you are an american you will experience culture shock. Watch "American Factory" if you want to understand the work culture more. You need to move fast in an eastern sense. A western mind wont be able to compete. I place all this in the cons because they show they are an american company when they are not.

Zoom Communications Response

4mo

Thank you for taking the time to share your perspective. It's clear you’ve experienced both the benefits and complexities of working within a globally distributed organization. At a company like Zoom, where teams span geographies and cultures, navigating collaboration styles can present unique challenges. Your feedback highlights the importance of transparent communication and inclusive team structures to support all employees across locations. We appreciate your continued dedication to Zoom, and encourage you to reach out to engagement@zoom.us.

Viewing 37 - 39 of 1,983 Reviews

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