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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,989 total reviews)
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Eric S. Yuan

76% approve of CEO

49% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Dec 7, 2021

Illegal company

Recommend
CEO approval
Business Outlook

Pros

No. Not going to do that.

Cons

They don't put the compensation listed in remote jobs that can be done in Colorado. That is illegal. There is a 10,000 dollar fine for that, but they don't care because they'd rather save money than adhere to the law. Horrible company, obviously hate their employees, disgusting. The CEO is a literal billionaire and they don't list pay in job postings. Disgusting.

4.0
Mar 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits, the best CEO, great culture, and the best product. Easy to reach out and get help from any team you need. Company is understanding about time off (though with high quotas it's a little hard to warrant time off) and accepts input from employees. One of the few companies left I think that actually reviews all-hands submitted questions and answers them. They seem to take employee feedback seriously. Very focused on diversity & inclusion, though as most tech companies are, Zoom seems to be more liberal/democratic minded than conservative/independent/republican friendly. You have the benefit of working for a company that is helping to change the world. They give us great sales tools, and the equipment we need. Once you've made friends they're great here, but it's still hard to come in as a new employee and burst the small family bubble that existed. Excellent shift of benefits during COVID since not needing to host lunch in the office etc.

Cons

MASSIVE pay gaps between employees with the same experience levels on the same teams carrying the same quotas. Leveling has not taken place as we were told it would and it creates serious friction between teammates, to the point where some employees will probably seek other employment if vested. Some of these gaps are "small" at 13k between base and commission, and some are as large as 47k from what employees are aware of. I truly believe Eric Yuan has the BEST intentions and goals, but some of the other executive leaders coming in from other companies are carrying their intentions/ideas with them. Ryan for example adjusted the clawback period and extended it during COVID so that employees took huge hits on cancellations when we knew people were going to go up and down on subscriptions due to the state of the business. Bringing in Cisco and RC leadership has had a negative impact all around. Quotas appear to be mis-aligned and leadership seems to have forgotten that the Zoom Boom is over. You aren't supposed to miss quota, but supposedly they're also set so that only X% of employees hit, which doesn't make sense. No 401k Match right now. A lot of outside hiring was done for promotions available during covid rather than promoting within and starting brand new people at the bottom, which seemed like a slap in the face to Zoomies who have been here for years. There has been a lot of talk about going back to the office, which seems hypocritical given that we are THE work from anywhere company. There is a lot of uncertainty for employees here right now, which would be more understandable if we were any other company, but none of us should be forced into a hybrid option when we return. Leadership is not on the same page and some make it seem like you won't have a job if you don't return to the office, while others make it seem like remote work will be fine. Our territories in sales are a disaster. We need these to be better aligned and graded.

1.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

There use to be more Pros working here but all have been erased. Only good Pro is there are still a lot of good people, hardworking, and dependable.

Cons

Top down is probably the worst I have ever for, they say one thing and execute a whole different plan. Over my time I've seen layoffs that cripple teams due to short staffing and high ups still expect everyone to sail a sinking ship. With Zoom hiring being frequent enough Zoom's culture becomes lifeless, new managers bring toxic culture's from their previous companies that bully and destroy the established teams. There is no training or guidance whatsoever, only yelling and blame. Worst of it all is that toxic managers will berate you for your failure and display it for the entire team. Question, How does one work when your managers states that "your job can be done Overseas and you are replaceable"? Who says that to their employees? DTO does! Training are always self taught, promotions are treated like a gold tickets, and hard-work is unappreciated. The new "Restructure" of roles and job titles is a strategy to remove unlimited PTO completely. If you want to have limited PTO you must be a tier 3 but how can you get to tier 3 if you can get promoted? Any time you talk about promotions or compensation bumps managers avoid that question like the plaque so stopped asking or might be labeled the "disgruntled". There is no healthy environment at Zoom anymore, burnouts are more frequent, mental health is bad, and overall trust in leadership is lackluster

Viewing 70 - 72 of 1,989 Reviews

Glassdoor has 2,185 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.