Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,185 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 273 reviews)); "great benefits and stock options (RSU's)" ((in 196 reviews)); "Most people are great and collaborative." ((in 132 reviews)); "Good work life balance in this company" ((in 85 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs." ((in 51 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 22 reviews)); ""There is no 401k match"" ((in 20 reviews)); "Career growth" ((in 10 reviews)); "They have redacted the best benefit that most people took this job for which is MTO(unlimited time off)+ sick days." ((in 10 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , Alpharetta , California , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,989 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Mar 24, 2025

Titanic

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is good and competitive; generous with promotions. There are lots of really genuine, kind people here all trying to survive.

Cons

Where to start. Here's my list: -Terribly toxic. Leadership is erratic in decision-making and does not listen to needs of the business. -The company lacks vision and strategy--we just do whatever the fad is with other tech companies (DEI layoffs, restructurings, flattening orgs, etc.). -Sr Leadership expects employees to be online all the time and respond to pings in evenings and on weekends. -It is clear leadership cares only for bottom line and has no problem slashing benefits, committed-to comp programs, and employees to hit their marks, while never considering decisions they've made to get us here. -Lots of terrible decisions made without check from SLT that make working here harder (examples - 5 direct-report minimum--has created total chaos in my org; 50 mile radius for RTO; launching Zoom-products internally and forcing switches when the products are clearly not ready; shift away from diversity, equity, and inclusion as values).

Zoom Communications Response

1y

We appreciate you sharing your perspective. It’s clear you care deeply about Zoom and the people you work with, and we take feedback like this seriously. While we’re proud of the many dedicated and talented individuals across the company, we also recognize that change, especially at scale, can create challenges. We appreciate your continued dedication, and if you have any further comments or feedback, please reach out to engagement@zoom.us.

1.0

Feb 7, 2025

Would not reccommend

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Easy technology to understand. Product is decent.

Cons

Zoom is fumbling their big boom from the pandemic. The leadership is atrocious and full of folks who do not know how to run a business. there is no marketing so no one knows the extend of what zoom does. they are focused on cutting costs at employees expense. The business is suffering and their response is to squeeze sales people to do the job of 10 different roles. As a sales person you have to be your own BDR, renewals rep, billings person, customer support, technical support, and engineer. Most of the leadership came from cisco and if you do not fall in line with them youre outed. Favoritism is rampant. They are attempting to move to a channel model and its a complete disaster since again, the leadership does not have adequate experience and again all of the issues fall on sales.

Zoom Communications Response

1y

We understand your perspectives about leadership, marketing, and the increasing workload on sales teams. We recognize the importance of supporting employees and ensuring they have the resources needed to succeed. If you’d like to share more about your experience, we encourage you to reach out at engagement@zoom.us.

2.0

Feb 8, 2024

Poor Leaders in Charge of "Leading" Evolution of Zoom

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Compensation, challenging work, lots of areas to improve, product that people recognize

Cons

Leadership, lack of unified strategy that stretches across orgs/departments, lack of care for employees as people, misdirection from the CEO down on stating promises but doing the opposite.

Zoom Communications Response

1y

Thank you for sharing your experience at Zoom. We’re pleased to hear that you found the compensation beneficial, the impactful work we do positively challenging and appreciated our recognizable brand. We understand your perspective about leadership, strategy, and employee care. Your feedback is important, and we are committed to fostering a supportive and cohesive environment for all team members. Thank you for your contributions to Zoom. We wish you all the best in your future endeavors.

Viewing 73 - 75 of 1,989 Reviews

Jobs at Zoom Communications

Senior Product Manager

Zoom Revenue Accelerator Sales Specialist

Manager, Applied AI Engineer

Business Systems Engineering Analyst