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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,983 total reviews)
avatar

Eric S. Yuan

75% approve of CEO

49% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,983 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
4.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

- Lotta work to do, can be hectic

Cons

- Highly unorganized, too many manual things

avatar
Zoom Communications Response
7mo
Thanks for your review. It’s great to hear you’re getting exposure to a wide range of work early in your career. The pace and volume can be energizing, even if a bit hectic. Your feedback about organization and manual processes is valuable, and it highlights areas where better systems could make a big impact as Zoom continues to scale.
3.0
Oct 12, 2025

Not bad

Recommend
CEO approval
Business Outlook

Pros

The pay is good, job is remote(until they open an office within 50mi but unlikely).

Cons

WLB can be bad sometimes, especially devops oncall

avatar
Zoom Communications Response
7mo
Thanks for sharing your thoughts. It’s great to hear that remote work and compensation have been positives in your experience. Your note on work-life balance, particularly around DevOps on-call responsibilities, underscores a common challenge in high-availability roles. Feedback like this can help inform more sustainable support models going forward.
1.0
Oct 9, 2025

A Dysfunctional Circus with No Direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None None None None None

Cons

Toxic Work Environment: - The DevOps organization is a cesspool of toxicity, marked by cliques, favoritism, and divisiveness. There’s zero sense of team unity, making daily work stressful and demoralizing. - Internal politics dominate, creating an exclusionary atmosphere, sidelining non-members and fostering an “US vs. China” dynamic. No Vision or Growth Opportunities: - There’s no clear roadmap or strategic vision for the DevOps team. Work feels reactive, like constantly firefighting without a plan, leaving employees directionless. - Professional growth is nonexistent. No training, mentorship, or skill-building programs are offered, and promotions seem tied to favoritism rather than merit. Knowledge Gaps and Poor Documentation: - No one understands the systems end-to-end. Critical processes lack documentation, and knowledge is siloed, forcing employees to waste hours reverse-engineering workflows. - The absence of knowledge sharing creates a culture where everyone is guessing, undermining efficiency and reliability. DevOps as “Click Engineers”: - DevOps roles are reduced to mindless button-pushing, with all major decisions and tools dictated from China. There’s no room for innovation, autonomy, or actual engineering. - Local teams are treated as executors of pre-set workflows, eroding any sense of ownership or creativity. Incompetent Leadership: - Instead of leading, they focus on building a protective clique of loyalists to shield themselves from accountability, prioritizing self-preservation over team success. Chaotic “Zoo and Circus” Culture: - The organization feels like a disorganized circus, with cliques clashing, rumors running rampant, and no collaborative spirit. It’s a chaotic environment that breeds burnout.

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Zoom Communications Response
7mo
Thank you for sharing your experience. While it's unfortunate to hear that your time within the DevOps organization has been marked by challenges around collaboration, leadership, and team culture, your detailed feedback reflects the complexity that can emerge in fast-scaling tech environments. Feedback like yours plays a key role in identifying where improvement is needed. If you have further feedback, please reach out to engagement@zoom.us.
Viewing 76 - 78 of 1,983 Reviews

Glassdoor has 2,179 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.