Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,186 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 274 reviews)); "great benefits and stock options (RSU's)" ((in 198 reviews)); "Most people are great and collaborative." ((in 133 reviews)); "Good work life balance since I started" ((in 90 reviews)); "Pay is good and competitive; generous with promotions." ((in 72 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 52 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 21 reviews)); "No 401k match but that's it" ((in 21 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 10 reviews)); "Managers have favoritism." ((in 7 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , Alpharetta , California , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,990 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

2K reviews

1.0

Mar 18, 2025

A soul-crushing slog under questionable Chinese oversight

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

- Occasionally functional software, if you’re lucky. - You might learn Mandarin out of necessity. - Remote work means you can mute the chaos.

Cons

- Working for a Chinese-owned company feels like a loyalty test. - Culture reeks of authoritarian control; dissenters vanish from meetings mysteriously. - Career growth? Only if enjoy being a cog in their machine. - Compensation barely covers the therapy needed to cope with this dystopian nightmare.

Zoom Communications Response

We recognize that your experience at Zoom has been deeply frustrating, and we regret to hear that you feel this way about the work environment. If you’d like to discuss further, we encourage you to reach out at engagement@zoom.us. Your voice matters, and we want to understand your experience.

1.0

Nov 25, 2024

A fall from grace

Bdr manager

Recommend

CEO approval

Business Outlook

Pros

Company was great before the pandemic and immediately after

Cons

In 2022, Zoom lost its marbles and the culture completely shifted for the worse. In early 2023, they laid off 90% of the BDR org seemingly at random. Shortly after, they began hiring for the same exact roles.

Zoom Communications Response

We acknowledge your candid feedback about your time as a BDR manager at Zoom. It’s clear that the changes in culture and the handling of employment deeply impacted your experience. The employment changes in 2023 and the subsequent rehiring process highlighted challenges that needed better planning and communication. Your perspective on the loss of talent and how it was handled provides important insights for reflection and improvement. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you’d like to share more about your experience, feel free to reach out at engagement@zoom.us.

1.0

Sep 24, 2024

Great Benefits, but that's about it.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The benefits that Zoom provides are outstanding for the industry. That, coupled with the prestige of "working for Zoom" is about where the pros stop though....

Cons

Archaic Engineering practices. Product Owners / Project Managers are just figureheads and have no clout to drive product decisions. Engineering seems to make all the decisions and just kind of does what it wants to. Tickets have no details and are being defined as work is being done. Deadlines are artificial, and are almost impossible to ever hit because of the lack of detail. QA is done by the engineers, which greatly reduces output in an already chaotic environment. Hardly anything is automated so it's a huge time sink. Non-US teams never compromise and meet during US hours for anything. US employees always have to spend late nights in meetings. Upper Management seems completely divorced from what is actually going on in Engineering. Multiple surveys have been sent out about how to improve, but key pain points are never addressed.

Viewing 112 - 114 of 1,990 Reviews

Jobs at Zoom Communications

Zoom Revenue Accelerator Sales Specialist

Senior Product Manager

Manager, Applied AI Engineer

Business Systems Engineering Analyst

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Reviews by job title

A soul-crushing slog under questionable Chinese oversight

A fall from grace

Great Benefits, but that's about it.

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