Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,185 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 274 reviews)); "great benefits and stock options (RSU's)" ((in 198 reviews)); "Most people are great and collaborative." ((in 133 reviews)); "Good work life balance since I started" ((in 90 reviews)); "Pay is good and competitive; generous with promotions." ((in 72 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 52 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 21 reviews)); "No 401k match but that's it" ((in 21 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 10 reviews)); "Managers have favoritism." ((in 7 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , Alpharetta , California , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,989 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Feb 7, 2026

If you are america, you are second class

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good Pay and benefits. They treat you like a dog and if they like you, it can be nice since they will toss you a bone frequently. If you are ok with that and not getting your hands too messy, this place is perfect. Learn simplified chinese, it will help a lot.

Cons

If you are american, they treat you like second class. The companies software engineering force is all of the of the Hangzhou & Hefei offices. They move key individuals from these offices to operate in the United States on strictly chinese speaking teams. These teams are the ones the interface between the china offices & americas. All American National employees are just a front. Its two fold, they chinese employees work a 996 and they need some of these employees with the same work culture in the americas to move things along the way they work. Its a typical eastern work culture. If you are an american you will experience culture shock. Watch "American Factory" if you want to understand the work culture more. You need to move fast in an eastern sense. A western mind wont be able to compete. I place all this in the cons because they show they are an american company when they are not.

Zoom Communications Response

4mo

Thank you for taking the time to share your perspective. It's clear you’ve experienced both the benefits and complexities of working within a globally distributed organization. At a company like Zoom, where teams span geographies and cultures, navigating collaboration styles can present unique challenges. Your feedback highlights the importance of transparent communication and inclusive team structures to support all employees across locations. We appreciate your continued dedication to Zoom, and encourage you to reach out to engagement@zoom.us.

2.0

Sep 10, 2025

Once a great place, but poor decisions led to instability

Senior program manager

Recommend

CEO approval

Business Outlook

Pros

• Talented and passionate colleagues who genuinely cared about the mission. • Cutting-edge product that transformed communication during the pandemic. • Competitive pay and solid benefits while I was there.

Cons

• Poor operational and strategic decisions during and after COVID created instability • Nearly 1500 employees lost their jobs over the past few years despite the company’s huge growth in 2020–2021 • Executive leaders who made those poor decisions were not the ones to face the consequences — instead, it was the employees who worked tirelessly to carry the company through the chaos of COVID who paid the price • Morale declined significantly as layoffs continued, and transparency from leadership was inconsistent

Zoom Communications Response

9mo

Thank you for sharing your thoughtful perspective. It's clear that you valued the impact of the product and the dedication of your colleagues during a pivotal time in Zoom’s history. As you highlighted, periods of rapid growth can bring complex challenges, especially when it comes to long-term planning and sustaining morale. Wishing you all the best in your future endeavors.

1.0

Mar 26, 2025

Blind leading the fully capable

Marketing

Recommend

CEO approval

Business Outlook

Pros

- Good salary - Remote work (if you aren’t near an office) - Book reimbursement program - Decent benefits

Cons

- If you think that you can do your job, based on your skill-set and expertise, without being micromanaged from the very top, good luck - An expectation from execs to “boil the ocean” in the sense that, you’re going to be asked to do things that definitely aren’t your responsibility or even a problem you can fix - Company priorities shift on a dime - They don’t care about you, even though they have a “culture of care” - There’s an expectation for the marketing to fix everything, but the execs dissolved the marketing organization - Marketing teams are asked to lead the product-led-growth strategy, not the product org - Leadership is chosen based on vibes, existing relationships, and who enjoys putting others down for fun with the founder - Our constant feedback is to just do whatever Microsoft or RingCentral is doing

Zoom Communications Response

1y

Thanks for taking the time to share such detailed feedback. It’s clear you care deeply about your work and Zoom’s success. We’re glad to hear you’ve had a positive experience with aspects like salary, remote flexibility, and learning support through programs like book reimbursement. We also understand your perspectives—particularly around shifting priorities, micromanagement, and the evolving role of Marketing. Feedback like yours is essential as we continue to assess how we empower teams to lead with their expertise, and how we bring alignment between product development, go-to-market strategy, and organizational structure. Your voice matters. Please reach out to engagement@zoom.us if you have any further feedback.

Viewing 109 - 111 of 1,989 Reviews

Jobs at Zoom Communications

Zoom Revenue Accelerator Sales Specialist

Senior Product Manager

Manager, Applied AI Engineer

Business Systems Engineering Analyst