Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,188 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 280 reviews)); "great benefits and stock options (RSU's)" ((in 192 reviews)); "Most people are great and collaborative." ((in 136 reviews)); "Pay is good and competitive; generous with promotions." ((in 87 reviews)); "Good work life balance here" ((in 80 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 52 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 19 reviews)); ""There is no 401k match"" ((in 19 reviews)); "Career growth" ((in 9 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 7 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,992 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,992 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

May 8, 2025

Zoom has gone down hill

Systems engineer

Recommend

CEO approval

Business Outlook

Pros

remote work and great coworkers

Cons

management is rough, all the old guard that used to work there has either left or been "restructured". They wont do company wide layoffs but will have new positions eliminated on department at a time monthly so you are always concerned for your job.

Zoom Communications Response

1y

Thank you for your feedback. We're glad to hear you've had a positive experience with remote work and supportive colleagues. Organizational changes can bring a different rhythm to the workplace, and we appreciate you sharing your perspective on how those shifts have shaped your experience.

4.0

May 8, 2025

Empowering Experience at Zoom – Great People, Global Impact, but Growth Requires Hustle

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

High-impact product: You’re working on a product that powers communication globally—meetings, webinars, hybrid workspaces. You see your work affect millions. Brilliant colleagues: Zoom attracts top-tier talent. Working cross-functionally with engineers, PMs, and customer-facing teams constantly raises your game. Empowerment in support roles: Even in Tier 2, you’re encouraged to solve complex problems, own escalations, and contribute ideas that shape tools and processes. Remote-friendly: Flexible work policies, strong culture of async communication, and excellent internal tools make distributed work frictionless. Global exposure: Teams span the globe, which builds your cultural fluency and sharpens your collaboration skills across time zones and business units.

Cons

Pace of innovation can be slow in some departments: Especially in support and operations, where change often lags behind product priorities. Siloed structure: It can be hard to break into product or other departments without heavy networking or internal sponsorship. Scaling pains: As Zoom grew fast, some systems and leadership styles didn’t evolve at the same speed—creating occasional bottlenecks or unclear ownership. Career growth depends on self-advocacy: Promotions and transitions require you to be visible, vocal, and strategic about where you want to go.

Zoom Communications Response

1y

Thank you for such a thoughtful and well-rounded review. It’s great to hear that your experience at Zoom has been empowering, with meaningful work, strong colleagues, and global collaboration. We appreciate your insights on internal mobility, career development, and decision-making pace. Your perspective adds meaningful context as we move forward. Thank you for your continued dedication!

1.0

May 7, 2025

Zoom Professional Services

Services sales manager

Recommend

CEO approval

Business Outlook

Pros

The solution implementation teams and PM teams are excellent and hyper focused on customer success with the application deployment.

Cons

The professional services organization has no leadership skills from the day to day operations to the executive (C-Level). The company has no concern or focus on professional services, it is considered a "add on" that over inflates the customer cost to buy the application.

Zoom Communications Response

1y

Thank you for sharing your perspective. We’re glad to hear you had a positive experience working with the implementation and project management teams and their focus on customer success. We also acknowledge your outlook regarding leadership and strategic alignment within the professional services organization, and your feedback is appreciated. Wishing you the best in your next chapter.

Viewing 142 - 144 of 1,992 Reviews

Jobs at Zoom Communications

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