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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)
avatar

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Apr 30, 2025
Recommend
CEO approval
Business Outlook

Pros

The company used to have a positive and supportive work culture, especially during the COVID-19 period, when employee well-being and flexibility were prioritized. Unfortunately, in recent years, that culture has significantly deteriorated, with growing concerns around leadership accountability, employee treatment, and lack of action on feedback.

Cons

1. Frequent unannounced layoffs have occurred, often impacting individuals who voiced concerns during All Hands or team meetings, or those about to take parental leave. This has created a culture of fear and silence. 2. In December 2023, our entire team formally raised concerns about our manager to the Chief Digital & Information Officer. These included issues such as irresponsibility, lack of empathy, disrespectful behavior, and habitual absence from meetings. As of April 2025, no action has been taken, and while the manager remains in position, most of his direct reportees have since left the company—this speaks volumes about the work environment. 3. The manager in question lacks both technical and managerial competence, yet remains in favor with leadership. He appears to retaliate against team members who challenge him by denying promotions or initiating targeted layoffs. This has significantly impacted morale and team retention. 4. Internal growth and career development are actively discouraged, with managers blocking opportunities to upskill or transition to other teams. This lack of support for career progression is highly unprofessional and demotivating for employees who are eager to grow within the organization.

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Zoom Communications Response
1y
We appreciate you taking the time to share your experience. While we're glad to hear that earlier periods at Zoom were positive for you, it's unfortunate that your more recent time did not reflect the culture we aim to uphold. We take your feedback seriously and encourage you to reach out to engagement@zoom.us so that we can learn more. Wishing you all the best in your future endeavors.
4.0
Apr 23, 2025
Recommend
CEO approval
Business Outlook

Pros

good work life balance, never overworked

Cons

managers can be unrealistic with expectations

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Zoom Communications Response
1y
We’re glad to hear you appreciated the good work-life balance and manageable workload during your time at Zoom. We also recognize your concerns about expectations and compensation. Feedback like yours is valuable as we move forward. Thanks for sharing your experience.
3.0
Apr 17, 2025

Excellent Work Life Balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote/Hybrid Work People who are passionate about the product Job security

Cons

Deliverables are rarely met on time leading to average to low performing culture Total compensation model is poor and low for SV Stagnant business growth Bringing in a ton of former MSFT talent while trying to not be like MSFT

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Zoom Communications Response
1y
We’re glad to hear you appreciated the work-life balance, passionate colleagues, and sense of job security during your time at Zoom. We understand your outlook on meeting deliverables, compensation competitiveness, and business growth. Your feedback about balancing new talent while maintaining our own culture is important as we continue to evolve. Thank you for sharing your experience.
Viewing 151 - 153 of 1,993 Reviews

Glassdoor has 2,189 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.