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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,995 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      Dec 31, 2024

      Constant Lies from Leadership

      Senior security analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is the only thing positive

      Cons

      Return to office, layoffs constant, demotions, no promotions, leadership is fake it till you make it, leadership lies about layoffs every year

      avatar
      Zoom Communications Response
      1y
      We acknowledge your feedback and appreciate you sharing your perspective of your experience at Zoom. Your feedback is important, and concerns about trust and communication from leadership are noted. Thank you for your contributions during your time at Zoom. If you'd like to share more or discuss your experience further, we encourage you to reach out to us at engagement@zoom.us. Your perspective matters as we work to improve.
      1.0
      Nov 25, 2024

      Poor WLB, management cares about only themselves

      Service engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to be a good company with good benefits

      Cons

      They failed as a growing company to scale up, they crumbled up different departments without deep thought, hired too many non qualified people, half of tech support are under-qualified and also rude-ish. Mid management only covers themselves (not all of them obviously, there are good ones), they don't care about their team. I was hired in one team, on my first day no one told me what to do, no mentor for a week, was just wandering around, even more than that - they put in me in a completely different team which caused me to take too much extra time to learn new stuff. Then they started to take different benefits away. Workload is insane, had to work 12-15 hours a day to keep up with the work, no appreciation, no thank you for your hard work. Feels like you are a hamster running in a wheel. No team engagement, everyone is so stressed out, no one helps each other (almost) because they are too busy.

      avatar
      Zoom Communications Response
      1y
      We understand your outlook with your experience as a service engineer at Zoom. Your concerns about work-life balance, team support, and management are deeply important. The challenges you’ve described, including onboarding issues, heavy workloads, and a lack of appreciation, reflect areas for potential improvement Your feedback about addressing ineffective management and fostering team engagement provides valuable direction. It's unfortunate that your time at Zoom didn’t meet your expectations. Your contributions during your tenure are appreciated, and we wish you the best in your future endeavors. If you’d like to share more, please feel free to reach out at engagement@zoom.us.
      2.0
      Jun 12, 2024

      secret re-orgs and layoffs are common

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      free food hybrid two days a week not bad imo, pretty lenient remote job pay decent tbh

      Cons

      currently in "wartime" mode so pushing team a lot morale low cuts and reorgs leading to layoffs leadership pushes for speed vs quality

      avatar
      Zoom Communications Response
      1y
      Thank you for taking the time to share your experience at Zoom, we appreciate your positive feedback. Your insights are valuable as they help us understand what we are doing well. We also recognize and take seriously your concerns about the current work environment. We understand that these challenges can be difficult, and we are committed to addressing them to improve the overall experience for our team members. Your feedback about the balance between speed and quality is noted, and we will continue to work on finding the right balance to ensure both efficiency and high standards. If you have any further insights or would like to discuss your concerns in more detail, we encourage you to reach out to us at engagement@zoom.us. Your input is useful in helping us make meaningful improvements. Thank you for being a part of Zoom.
      Viewing 151 - 153 of 1,995 Reviews
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      ReviewsZoom Communications reviews

      Glassdoor has 2,191 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.