Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,191 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 285 reviews)); "great benefits and stock options (RSU's)" ((in 187 reviews)); "Most people are great and collaborative." ((in 143 reviews)); "Good work life balance here" ((in 83 reviews)); "Pay is good and competitive; generous with promotions." ((in 80 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 50 reviews)); "there is no 401k match" ((in 21 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 11 reviews)); "Managers have favoritism." ((in 7 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,995 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Apr 4, 2025

Toxic culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work life balance is good.

Cons

Some leaders are dictators and irresponsible.

Zoom Communications Response

1y

We’re glad to hear you experienced good work-life balance during your time at Zoom. We also take your concerns about leadership seriously. Creating a respectful and accountable workplace is essential, and feedback like this helps us identify what's important to our employees. Thank you for sharing your perspective, and we wish you all the best in your future endeavors.

1.0

Feb 6, 2025

Lack of trust, transparency, and employee development

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Coworkers (peers) are knowledgeable and care about doing good work.

Cons

I’ve found that this company struggles with trust and transparency at the upper management level, which impacts both day to day work and long term career growth. Leadership often makes decisions without clear communication, leaving employees in the dark about directions and priorities. There’s a noticeable lack of investment in employees development, and professional growth feels like an afterthought rather than priority. Additionally, leadership seems uncertain about the company’s vision, frequently shifting priorities without clear strategy. Instead of fostering a supportive and growth-oriented culture.

Zoom Communications Response

1y

We appreciate your honest feedback and understand your outlook on trust, transparency, and professional development at Zoom. It’s great to hear that you worked alongside knowledgeable and dedicated colleagues, but we recognize that perceived challenges at the leadership level have impacted your experience. If you’d like to share more, we encourage you to reach out at engagement@zoom.us. Your perspective matters, and we appreciate your contributions during your time with us. Wishing you all the best in your future endeavors.

1.0

Jan 26, 2025

Quota impossible

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good benefits. Great parental leave. Great healthcare.

Cons

Quota is impossible to hit, territories are a mess. No room to move up.

Zoom Communications Response

1y

Thank you for sharing your perspective; we appreciate you taking the time to write this review. If you're open to further discussing your experience, please contact engagement@zoom.us. Thank you for continuing to be a part of our Zoom journey.

Viewing 148 - 150 of 1,995 Reviews

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