Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,189 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 277 reviews)); "great benefits and stock options (RSU's)" ((in 200 reviews)); "Most people are great and collaborative." ((in 139 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews)); "Good work life balance in this company" ((in 75 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 54 reviews)); "No 401k match but that's it" ((in 22 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "Career growth" ((in 9 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 5 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Mar 12, 2025

Toxic work culture

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Remote work, & nothing else

Cons

No hikes Only layoffs Zero visibility Noone takes accountability Incompatible HR

Zoom Communications Response

1y

We understand that your experience at Zoom has been challenging, and we regret to hear about your feedback regarding compensation, transparency, and accountability. Remote work flexibility is something we wish to maintain, but we acknowledge that a supportive and stable work environment is just as important. Your feedback about HR and leadership is important, and we take it seriously. If you’d like to share more or discuss your experience further, we encourage you to reach out to us at engagement@zoom.us. Your contributions are appreciated, and we'd like to hear more about your experience.

3.0

Mar 12, 2025

Former Empoyee

System manager

Recommend

CEO approval

Business Outlook

Pros

Great reputation, depending on team there are amazing people to work with.

Cons

Volatility, c level transparency, constant offshoring of jobs and layoffs, constant reduction in benefits, change in RSU's to performance based RSU's, bonus to target bonus, 401K is 1%, benefits changes a nightmare.

Zoom Communications Response

1y

We’re glad to hear that you valued Zoom’s reputation and had the opportunity to work with great colleagues during your time with us. We understand your feedback about transparency, offshoring, and the changes to benefits, RSUs, and compensation structures. Your feedback is important to understand what employees value most. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you’d like to share more, feel free to reach out at engagement@zoom.us.

4.0

Mar 12, 2025

Great company and CEO, limited movement

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great perks: Remote, free books, medical, dental, VISION, cell phone reimbursement. Limited travel (unless upmarket or in channel), free coworking membership nationwide

Cons

Very lean company. Minimal U.S. offices. Remote work can feel disconnected because there isn’t much effort or priority to include remote teams in company events due to limited/no travel budget. Movement to advance is VERY limited because of constant reorganizing and team shuffling (occurs 1-3 times per year).

Zoom Communications Response

1y

We’re glad you appreciate Zoom's perks, including remote work flexibility, benefits, and nationwide coworking access. We understand your perspectives on the challenges of remote team engagement and the impact of frequent reorganization on career advancement. Your feedback is valuable as we move forward. Thank you for your ongoing contributions. If you have any additional insights, feel free to reach out at engagement@zoom.us.

Viewing 190 - 192 of 1,993 Reviews

Jobs at Zoom Communications

Account Executive - Workvivo

Software Development Engineer