Pros
The company if very employee/customer centric, with the notion that if employees are happy, they will deliver happiness to the customers, which in turn, will create a successful business. This comes directly from the CEO, President and other Executives, and it's created a culture that is very fun to work in.
Right now, Zoom is growing rapidly with success and leadership has the strong belief to continue innovating the product to keep ahead of the curve. Unlike other products in the market who have been stagnate for some time, CEO, Eric Yuan, preaches we must always be paranoid that someone will catch up to us. It's this type of leadership that allows Zoom to continue to raise the bar in it's performance.
I'm very excited to come to work everyday, as all of my colleagues are inclusive and willing to help a fellow colleague out. You'll never felt like you're out on an island, not knowing what to do.
Cons
- Zoom is a startup company that is rapidly growing. This combination means there's a lot of changes in processes and tools, which can be hard to keep up with. A person must be flexible and able to pivot quickly when working in this environment.
- Zoom is becoming big enough where internal decision making has slowed a bit. I still think Zoom acts faster that most companies, though I started when there were many less employees and (for instance) could go directly to a support / operations team member to help push something through. Now there are a lot more internal checks & balances that have slowed us down.
