Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,189 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 285 reviews)); "great benefits and stock options (RSU's)" ((in 196 reviews)); "Most people are great and collaborative." ((in 134 reviews)); "Working remote has been good for work life balance" ((in 86 reviews)); "Pay is good and competitive; generous with promotions." ((in 83 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 56 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); ""There is no 401k match"" ((in 20 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 8 reviews)); "Managers have favoritism." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Feb 24, 2025

good place to start your career

Software engineer

Recommend

CEO approval

Business Outlook

Pros

good place to start your career

Cons

no promotion in three years

Zoom Communications Response

1y

We’re glad to hear that you see Zoom as a strong place to start a career. We understand your perspective on career growth and promotion opportunities. Your feedback is valuable as we move forward. Thank you for your contributions. If you’d like to share more, feel free to reach out at engagement@zoom.us.

3.0

Feb 23, 2025

Going through change

Customer success

Recommend

CEO approval

Business Outlook

Pros

Great people on the ground. Caring colleagues. Awesome products.

Cons

Leaders somewhat disconnected. Change needed to evolve and stay relevant.

Zoom Communications Response

1y

We’re glad you valued your colleagues and found Zoom’s products to be strong during your time with us. We understand your outlook on leadership disconnect and the need for change to stay competitive. Your advice on fostering a culture of genuine care and reconnecting with what made Zoom special is important as we move forward. Thank you for your contributions over the years. We wish you all the best in your future endeavors. If you’d like to share more, feel free to reach out at engagement@zoom.us.

2.0

Feb 22, 2025

Toxic culture

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good product Some colleagues are quite nice

Cons

No strategy Demand declining Toxic culture

Zoom Communications Response

1y

We’re glad to hear that you appreciate Zoom’s product and have had positive experiences with some colleagues. We understand your perspectives on strategy, market demand, and workplace culture. Your feedback is important as we address these challenges. If you’d like to share more, we encourage you to reach out at engagement@zoom.us. Your contributions are valued, and we're happy to have you as part of the Zoom team.

Viewing 208 - 210 of 1,993 Reviews

Jobs at Zoom Communications

Software Development Engineer

Business Systems Engineering Analyst