Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,189 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 285 reviews)); "great benefits and stock options (RSU's)" ((in 196 reviews)); "Most people are great and collaborative." ((in 134 reviews)); "Working remote has been good for work life balance" ((in 86 reviews)); "Pay is good and competitive; generous with promotions." ((in 83 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 56 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); ""There is no 401k match"" ((in 20 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 8 reviews)); "Managers have favoritism." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Feb 15, 2025

None

Channel account manager

Recommend

CEO approval

Business Outlook

Pros

They have a great product and impressive innovation.

Cons

The UCaaS market is getting saturated.

Zoom Communications Response

We’re glad to hear that you appreciated Zoom’s product and innovation during your time with us. We understand your outlook on the increasing saturation in the UCaaS market. Staying competitive in a rapidly evolving industry is a priority, and we continue to focus on innovation to differentiate our offerings. Thank you for your contributions during your time at Zoom. We wish you all the best in your future endeavors.

2.0

Feb 14, 2025

Very unprofessional leaders

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I don't think there's obvious Pros right now

Cons

1. Very unprofessional leaders, there are old and slow. 2. No innovation support

Zoom Communications Response

We understand that your experience at Zoom has not met your expectations, particularly regarding leadership and innovation support. Your feedback about professionalism and the need for stronger innovation initiatives is important as we move forward. If you’d like to share more, we encourage you to reach out at engagement@zoom.us. Your perspective is valued, and we would love to hear more.

2.0

Feb 13, 2025

One Long, Gradual Decline

Customer success

Recommend

CEO approval

Business Outlook

Pros

- The people you work with are incredible. Talented and hardworking - Products generally speaking are great - Flexibility of work is a great perk (despite the extremely ironic push for more in-person working requirements if you live within an arbitrary radius of an office, irrespective of actual commute time, if you signed your offer as a remote employee, etc.)

Cons

- Leadership, despite what they will tell you, is one of the least transparent I've experienced - Perks and benefits have largely been reduced in the last few years - Career growth is extremely limited - "Reorgs" and silent layoffs have become a constant and the new normal - The culture has absolutely PLUMMETED in the past few years. In 2018 and 2019 this was a Glassdoor Best Place to Work top 5 company; it hasn't been on the list since 2022 and there's a reason for that - Leadership hiring (or lackthereof) -- there has been a stream of executives hired and gone within a year all while Eric thinks he can serve as CEO, our Chief Marketing Officer (?), and a variety of other roles. How many Fortune 1000 companies don't have a dedicated CMO?

Zoom Communications Response

We appreciate your candid feedback about your experience in Customer Success at Zoom. It’s great to hear that you value your colleagues, the products, and the flexibility of work. We understand your outlook on leadership transparency, career growth limitations, ongoing reorgs, and cultural shifts over the years. Your feedback on executive hiring and the need for dedicated leadership in key roles is noted. If you’d like to share more, we encourage you to reach out at engagement@zoom.us. Your contributions over the years are appreciated, and we're glad to have you as part of the team.

Viewing 220 - 222 of 1,993 Reviews

Jobs at Zoom Communications

Account Executive - Workvivo

AI Deployment Strategist

Software Development Engineer

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None

Very unprofessional leaders

One Long, Gradual Decline

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