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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,993 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Culture & values

      3.2

      Career opportunities

      2.9

      Senior management

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Feb 13, 2025

      Awful Company

      Channel manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Product and opportunity ahead

      Cons

      Everything else, poor leadership, no strategy and terrible workplace culture

      avatar
      Zoom Communications Response
      1y
      We’re glad to hear that you see potential in Zoom’s product and future opportunities. We understand your perspectives about leadership, strategy, and workplace culture. Your feedback about the need for experienced leadership, particularly in sales, is important as we continue to evolve and improve. If you’d like to share more, we encourage you to reach out at engagement@zoom.us.
      5.0
      Feb 11, 2025

      Great company

      Bdr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stock options, paid well, reasonable quota, great company culture

      Cons

      i don't have any bad things to say about zoom

      avatar
      Zoom Communications Response
      1y
      We’re thrilled to hear that you had such a positive experience at Zoom, and it’s great to know you don’t have any cons to share. We appreciate your contributions during your time with us and wish you all the best in your future endeavors!
      1.0
      Feb 7, 2025

      Would not reccommend

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy technology to understand. Product is decent.

      Cons

      Zoom is fumbling their big boom from the pandemic. The leadership is atrocious and full of folks who do not know how to run a business. there is no marketing so no one knows the extend of what zoom does. they are focused on cutting costs at employees expense. The business is suffering and their response is to squeeze sales people to do the job of 10 different roles. As a sales person you have to be your own BDR, renewals rep, billings person, customer support, technical support, and engineer. Most of the leadership came from cisco and if you do not fall in line with them youre outed. Favoritism is rampant. They are attempting to move to a channel model and its a complete disaster since again, the leadership does not have adequate experience and again all of the issues fall on sales.

      avatar
      Zoom Communications Response
      1y
      We understand your perspectives about leadership, marketing, and the increasing workload on sales teams. We recognize the importance of supporting employees and ensuring they have the resources needed to succeed. If you’d like to share more about your experience, we encourage you to reach out at engagement@zoom.us.
      Viewing 223 - 225 of 1,993 Reviews
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      ReviewsZoom Communications reviews

      Glassdoor has 2,189 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.